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Twilio

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1,927 reviews
  • 18 profiles
  • 38 categories
Average star rating
4.2
Serving customers since
2008
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Twilio Reviews

Review Filters
Profile Name
Star Rating
1238
477
90
26
96
Huzaifa A.
HA
Huzaifa A.
07/20/2026
Validated Reviewer
Review source: Organic

Horrible Company

Nothing whatsoever. The UI, integrations, and overall performance are all horrible. Customer service is especially bad, and the pricing is terrible too.
André F.
AF
André F.
07/15/2026
Validated Reviewer
Verified Current User
Review source: Organic Review from User Profile

Rock-Solid Reliability, Great Integrations, and Excellent Support

UX/UI is always causing problems, and they should really review it. The number of integrations for sources and destinations is great. The system is never down, and the API performance is great. Pricing is OK for what it delivers, and support is really great (I contacted support via an email address, and they were very helpful). The AI feature is something I’m not using as much as I’d like.
Verified User in Internet
UI
Verified User in Internet
07/13/2026
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review

Reliable, Developer-Friendly APIs for Scalable Communications

What I like most about Twilio is its developer-friendly APIs, which make it easy to build and scale communication features such as SMS, voice, video, email, and authentication. The platform is highly reliable, well documented, and integrates seamlessly with a wide range of applications. Its flexibility also allows businesses to create customized communication workflows without significant infrastructure overhead.

About

Contact

HQ Location:
San Francisco, CA

Social

@twilio

What is Twilio?

Twilio is a cloud communications platform that enables developers and businesses to integrate various communication capabilities into their applications. It offers services such as voice, SMS, video, and email, allowing users to connect with customers through multiple channels. Twilio provides APIs and tools that simplify the process of building and scaling communication features, making it easier for companies to enhance customer engagement and streamline communication workflows. For more information, visit their website at https://www.twilio.com.

Details

Year Founded
2008
Ownership
NYSE: TWLO
Website
www.twilio.com