I use Tidio for real-time conversations with website visitors, automatic flows, and an AI assistant that answers questions. I like its 24/7 support that helps reduce workload and offers faster access to information. Training the Lyra AI agent with a knowledge base is easy, and it's great that it answers questions round the clock. I appreciate Tidio's user-friendly interface. It's simple to manage and improve my digital assistant without needing advanced technical knowledge. Updating information, adding new FAQs, reviewing conversations, and improving chatbot responses is quick. The setup of Tidio was very easy, and overall, the user interface and update process have a positive impact on our workflow and efficiency.

I like Tidio because it allows me to track all chats whenever needed and search for anyone I have engaged with. It helps me keep track of the number of active chats and the chats that have been closed, checking on productivity. Tidio provides functionality to assign specific chats to individuals, and if a chat is closed, it can be reopened by someone else, eliminating the need to create multiple tickets. I appreciate that I can respond using the same ticket, which is a fantastic feature. Unlike other platforms like Freshworks, Zoho, or HubSpot, Tidio stands out. Automations ensure customers get a response 24/7 without always needing to be at the chat. Setting it up was 'easy peasy lemon squeezy'. The ability to go back to any chat, keep an eye on interactions, and integrate automation is invaluable. All these features make Tidio great for managing customer inquiries.

Post implementation, I self-taught how to set it up (plus a little help from ChatGPT). With some trial and error I thin k I've got a good, straightforward user flow going that suits our needs without being over-complex.