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Tidio

Show rating breakdown
4.6 out of 5 stars
1,957 reviews
  • 1 profiles
  • 16 categories
Average star rating
4.6
Serving customers since
2013

Profile Name

Star Rating

1562
338
37
13
7

Tidio Reviews

Review Filters
Profile Name
Star Rating
1562
338
37
13
7
Verified User in Telecommunications
UT
Verified User in Telecommunications
07/29/2026
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review

Smart AI Chatbot That Learns Fast and Communicates Well with Customers

|Tidio
I like how the AI chatbot learns from the questions I enter and how it communicates with customers.
Verified User in Food & Beverages
AF
Verified User in Food & Beverages
07/29/2026
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review

Great Chat and Website Analysis Features

|Tidio
Chat function, and analyzing website for us
Lauren B.
LB
Lauren B.
07/29/2026
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review

Efficient Support, Excellent Automation

|Tidio
I use Tidio for live chat assistance on our website, and it helps us ensure our customers receive accurate information from the knowledge base and get help on time. I particularly like the automation, which is really helpful, especially out of hours, allowing customers to receive help even when we're not online. The knowledge base is a great feature as it lets us continuously upload and add information that Tidio can use to assist our customers. The setup was very easy thanks to its user-friendly layout and helpful guides.

About

Contact

HQ Location:
San Francisco, California

Social

@tidiocx

What is Tidio?

Tidio is an AI customer service software company founded in 2013 by Tytus Gołas, with headquarters in Szczecin, Poland, and San Francisco, United States. The company operates under the legal names Tidio Poland sp. z o.o. in Poland and Tidio, LLC in the United States. Tidio specializes in software as a service (SaaS) solutions, focusing on customer support and AI chatbot technologies. Their products include live chat, help desk software and issue tracking systems, chatbots, and conversational AI agents. Tidio’s most notable product is Lyro, the AI agent for customer service capable of resolving up to 64% of support issues. Tidio’s applications are cloud-based; mobile companion apps are available for iOS, Android. Desktop applications can be downloaded for macOS, Windows, and Linux.

Details

Year Founded
2013
Website
www.tidio.com