Their Support and Onboarding process is top-notch. They were very helpful with one bug we had with our dashboard and the chatbot's language assistance, as we had an issue with the bot responding in an incorrect language that the customer spoke It’s easy to integrate WhatsApp and Instagram, which helps us keep an eye on customers across our pages. It provides a clear view of the inbox, neatly divided into unassigned, open, and solved. Everything works smoothly, with quick notifications whenever new chats or emails come in. I also love their AI chatbot (Lyro AI agent) that we integrated to provide first responses to customers when we’re not available. The AI replies are well-suited and provide accurate responses to our customers. Pricing is really nice for the features they provide, tho some of the features we wanted to try were locked under a higher price. It was a bit too high for those few features.

The user interface is very friendly and intuitive.

Easy to set up. I love the AI chat (Lyro); it’s very helpful and efficient, and the interface is clean and easy to use.