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Tidio

Show rating breakdown
4.6 out of 5 stars
1,957 reviews
  • 1 profiles
  • 16 categories
Average star rating
4.6
Serving customers since
2013

Profile Name

Star Rating

1562
338
37
13
7

Tidio Reviews

Review Filters
Profile Name
Star Rating
1562
338
37
13
7
Claire F.
CF
Claire F.
Holistic Coach & Customer Success
07/28/2026
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review

All Messages in One Place with Helpful Notifications

|Tidio
It's very helpful to have all the social media messages as well as the website chat responses available in one place with sound notifications so we don't have to keep checking manually.
RG
Richa G.
07/28/2026
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review

Effortless Customer Engagement, Needs Better Email Integration

|Tidio
I have found Tidio to be very helpful for managing customer inquiries on our website. The automation options are great for effectively managing these inquiries and make it easy to reach back to customers when they send a message. I also like the ease of assigning chats to the right team member and being able to see data on what pages visitors are coming from. The mobile app adds convenience for our team, and the initial setup was very easy and seamless.
Jair A.
JA
Jair A.
07/28/2026
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
Translated Using AI

"The All-in-One Solution for Customer Support"

|Tidio
Ease of Use, All-in-One Solution, It combines live chat and email marketing in a single dashboard, which simplifies customer support workflows.

About

Contact

HQ Location:
San Francisco, California

Social

@tidiocx

What is Tidio?

Tidio is an AI customer service software company founded in 2013 by Tytus Gołas, with headquarters in Szczecin, Poland, and San Francisco, United States. The company operates under the legal names Tidio Poland sp. z o.o. in Poland and Tidio, LLC in the United States. Tidio specializes in software as a service (SaaS) solutions, focusing on customer support and AI chatbot technologies. Their products include live chat, help desk software and issue tracking systems, chatbots, and conversational AI agents. Tidio’s most notable product is Lyro, the AI agent for customer service capable of resolving up to 64% of support issues. Tidio’s applications are cloud-based; mobile companion apps are available for iOS, Android. Desktop applications can be downloaded for macOS, Windows, and Linux.

Details

Year Founded
2013
Website
www.tidio.com