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Tidio

Show rating breakdown
4.6 out of 5 stars
1,957 reviews
  • 1 profiles
  • 16 categories
Average star rating
4.6
Serving customers since
2013

Profile Name

Star Rating

1562
338
37
13
7

Tidio Reviews

Review Filters
Profile Name
Star Rating
1562
338
37
13
7
Verified User in Consumer Services
EC
Verified User in Consumer Services
07/28/2026
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review

All Messaging Platforms in One Place with Easy Customer Tracking

|Tidio
Having all my messaging platforms in one place makes things much easier, and it’s helpful to be able to record and keep track of customer information.
Michelle Ann R.
MR
Michelle Ann R.
Digital Media | Design | Take Flight Learning 🕊️
07/28/2026
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review

Clean, Customizable Dashboard with Smooth WordPress Chatbot Integration

|Tidio
The dashboard is clean and straight forward. Although there are a lot of customization options, you can also use use just the basic functions. For our company, we are using just the AI component without redirecting to a live person at the company. If submitted, a sales person follows up. While we don't get a lot of interest in web visitors using the chat bot, I don't feel that is reflective of any issues with it as opposed to the nature of the product we sell. Our industry is in depth custom quotes, but we do see if used for some basic information being asked by potential leads. Pricing seems to be fair for the features included. The chat bot was integrated into a wordpress site without any issues.
Ron M.
RM
Ron M.
Full Stack Engineer specializing in AI-assisted software development and workflow automation.
07/28/2026
Validated Reviewer
Review source: Organic

Efficient and User-Friendly, Minor Dashboard Complaints

|Tidio
I like that Tidio delegates duties to staff logged in, which gets the customer or potential customer taken care of quickly. I also appreciate its ease of use. It's an overall great tool with no real issues. The initial setup of Tidio was a piece of cake.

About

Contact

HQ Location:
San Francisco, California

Social

@tidiocx

What is Tidio?

Tidio is an AI customer service software company founded in 2013 by Tytus Gołas, with headquarters in Szczecin, Poland, and San Francisco, United States. The company operates under the legal names Tidio Poland sp. z o.o. in Poland and Tidio, LLC in the United States. Tidio specializes in software as a service (SaaS) solutions, focusing on customer support and AI chatbot technologies. Their products include live chat, help desk software and issue tracking systems, chatbots, and conversational AI agents. Tidio’s most notable product is Lyro, the AI agent for customer service capable of resolving up to 64% of support issues. Tidio’s applications are cloud-based; mobile companion apps are available for iOS, Android. Desktop applications can be downloaded for macOS, Windows, and Linux.

Details

Year Founded
2013
Website
www.tidio.com