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Tidio

Show rating breakdown
4.6 out of 5 stars
1,957 reviews
  • 1 profiles
  • 16 categories
Average star rating
4.6
Serving customers since
2013

Profile Name

Star Rating

1562
338
37
13
7

Tidio Reviews

Review Filters
Profile Name
Star Rating
1562
338
37
13
7
PG
Peter G.
07/28/2026
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review

Clear UI and Quick Notifications Make It Easy to Use

|Tidio
Easy interaction, UI is clear. Very quick notifications.
Verified User in Retail
UR
Verified User in Retail
07/28/2026
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review

Easy Customer Views, Multi-Agent Chats, and Seamless Integration

|Tidio
It’s easy to check customer view pages, have multiple agents join a chat, and link customers directly to products, while also allowing pictures to be sent through the chat. It also integrates really well with our business.
Jamie .
J
Jamie .
07/28/2026
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review

Invaluable for Customer Communication and Insight

|Tidio
I use Tidio to communicate with potential customers and help answer questions. I like that it provides so much information. It helps me prepare for the customer by getting simple things out of the way. I enjoy knowing where people are calling in from and how they are interacting with me, as it helps me recommend products best suited for their area. Overall, I really like it and would definitely rate it a 10.

About

Contact

HQ Location:
San Francisco, California

Social

@tidiocx

What is Tidio?

Tidio is an AI customer service software company founded in 2013 by Tytus Gołas, with headquarters in Szczecin, Poland, and San Francisco, United States. The company operates under the legal names Tidio Poland sp. z o.o. in Poland and Tidio, LLC in the United States. Tidio specializes in software as a service (SaaS) solutions, focusing on customer support and AI chatbot technologies. Their products include live chat, help desk software and issue tracking systems, chatbots, and conversational AI agents. Tidio’s most notable product is Lyro, the AI agent for customer service capable of resolving up to 64% of support issues. Tidio’s applications are cloud-based; mobile companion apps are available for iOS, Android. Desktop applications can be downloaded for macOS, Windows, and Linux.

Details

Year Founded
2013
Website
www.tidio.com