What I like most about Syncro is that it brings ticketing, customer records, asset management, remote monitoring, invoicing, documentation, and scheduling together in one system. The Outlook calendar integration is especially useful because appointments sync between both calendars, which makes it much easier to manage onsite visits and my day-to-day workload without having to enter everything twice. The Syncro mobile app also lets me quickly review and update tickets while I’m onsite or on the go. Having customer details, past tickets, device information, and billing notes all connected saves time and helps our team stay coordinated from the initial request through completion and invoicing.

I'm a huge fan of the script running ability of synchro, it allows for diversity of complex task to be done to either benefit the end user or the IT technician. The remote desktop tool is also great and although it's not perfect the package of background tools can be handy.

I find Syncro simple to use yet versatile and powerful, which is great for managing tickets, assets, and customers. Being able to access and manage clients' work all within a few browser tabs is really convenient. It helps me keep track of the work I need to do, and lets me run scripts remotely without hassle. I also found the initial setup to be pretty easy.