Flexible Billing, Integration with Xero and other integrations. The API so we can extend how we like.

Three things. First, the technician-based pricing model rather than per device: as a small MSP, I can add positions at a client without my bill skyrocketing, and my costs remain predictable. Then the script deployment: I push a patch or check on multiple clients at once instead of connecting one by one. And finally, having the RMM and PSA in the same interface: I move from alert to ticket to billed time without changing tools or copying information.

The RMM features and ticket management and also seeing when servers are offline.