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Supportbench Services Inc.

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138 reviews
  • 1 profiles
  • 1 categories
Average star rating
4.8
Serving customers since
2015

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Star Rating

128
10
0
0
0

Supportbench Services Inc. Reviews

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Profile Name
Star Rating
128
10
0
0
0
DB
Danny B.
08/23/2026
Validated Reviewer
Verified Current User
Review source: Organic

Keeping our sales and support data separated was a smart move

We used to run tickets straight out of our sales software, but it just became a cluttered mess. Supportbench gives us the customer history we need while letting us build real SLAs, and the health scores instantly warn us if an account is acting up.
AR
Astha R.
08/22/2026
Validated Reviewer
Verified Current User
Review source: Organic

Running our helpdesk doesn't require a full-time admin

With our last heavy CRM, someone basically had to become a certified expert just to make simple changes. Supportbench lets us build custom workflows and dashboards easily without forcing our team to hire a dedicated system admin.
MH
Michael H.
08/22/2026
Validated Reviewer
Verified Current User
Review source: Organic

Managing L1 to L3 support without the headache with SupportBench

We used to handle our tiered support through a messy web of custom queues and filters. Supportbench actually models escalations the way we work in real life, so moving a ticket up the chain doesn't require knowing how the backend was built. We get the tier, owner, and SLA all on one clear screen.

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HQ Location:
Vancouver, British Columbia

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@supportbench

What is Supportbench Services Inc.?

Supportbench is the #1 rated B B helpdesk software designed for growing support teams and businesses in need of more advanced and feature-rich tools. With a focus on delivering exceptional value, ease of use, and scalability, Supportbench has become the preferred choice for businesses looking to professionalize and grow their support teams. Supportbench can scale and grow with you with one pricing model with all the features. Businesses can run Supportbench with an affordable cost per agent and as your agent cost goes up, so does your license cost marginally so you don’t feel the pinch. It’s a true cloud model that gets everyone on the same playing field, just pay for what you use.​

Details

Year Founded
2015