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Supportbench Services Inc.

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115 reviews
  • 1 profiles
  • 1 categories
Average star rating
4.9
Serving customers since
2015

Profile Name

Star Rating

111
4
0
0
0

Supportbench Services Inc. Reviews

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Profile Name
Star Rating
111
4
0
0
0
Mubeen N.
MN
Mubeen N.
Freelancer at Upwork
04/10/2025
Validated Reviewer
Verified Current User
Review source: Organic

A Scalable Solution Without the Enterprise Bloat

The sentiment and emotion scoring plus the real-time ticket sync with Salesforce helped us focus on the right customers at the right time. Our agents also love the easy image/file embedding and the pre-set email templates—it’s saved hours each week. We’ve gained speed without sacrificing visibility.
Verified User in Outsourcing/Offshoring
UO
Verified User in Outsourcing/Offshoring
04/09/2025
Validated Reviewer
Review source: Organic

Built for B2B—Finally

AI co-pilot and custom data tables let us personalize support without a mess of tools. And we finally have emotional scoring for key accounts.
JAHANGIR ALAM H.
JH
JAHANGIR ALAM H.
Freelance at Fiverr
04/09/2025
Validated Reviewer
Verified Current User
Review source: Organic

Supportbench Helped Us Consolidate a Mess of Tools

The unified view of all open/pending/closed issues and custom survey integration made our process cleaner overnight. Our customer success manager now has full visibility and doesn’t need to ask support for updates anymore.

About

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HQ Location:
Vancouver, British Columbia

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@supportbench

What is Supportbench Services Inc.?

Supportbench is the #1 rated B B helpdesk software designed for growing support teams and businesses in need of more advanced and feature-rich tools. With a focus on delivering exceptional value, ease of use, and scalability, Supportbench has become the preferred choice for businesses looking to professionalize and grow their support teams. Supportbench can scale and grow with you with one pricing model with all the features. Businesses can run Supportbench with an affordable cost per agent and as your agent cost goes up, so does your license cost marginally so you don’t feel the pinch. It’s a true cloud model that gets everyone on the same playing field, just pay for what you use.​

Details

Year Founded
2015