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Supportbench Services Inc.

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138 reviews
  • 1 profiles
  • 1 categories
Average star rating
4.8
Serving customers since
2015

Profile Name

Star Rating

128
10
0
0
0

Supportbench Services Inc. Reviews

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Profile Name
Star Rating
128
10
0
0
0
KS
Kristian S.
08/20/2026
Validated Reviewer
Verified Current User
Review source: Organic

Making system changes without needing a pricey consultant

The best part is tweaking routing and dashboards without making it a massive project. Supportbench lets us manage our own rules, and their team actually helps us if we get stuck instead of telling us to hire an integration partner.
HD
Hernandez D.
08/19/2026
Validated Reviewer
Verified Current User
Review source: Organic

We finally stopped fighting our software to manage complex clients

As we took on bigger contracts, our basic tools just couldn't handle the custom routing we needed. Supportbench lets us build unique SLAs for every single client and shows exactly where tickets are stuck.
LS
Lira S.
08/18/2026
Validated Reviewer
Verified Current User
Review source: Organic

Getting decent help from a helpdesk shouldn't feel this rare

We dropped our old software because getting a straight answer was basically impossible. The Supportbench crew actually knows their own product so we never have to repeat ourselves, and they even built out a few features we suggested.

About

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HQ Location:
Vancouver, British Columbia

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@supportbench

What is Supportbench Services Inc.?

Supportbench is the #1 rated B B helpdesk software designed for growing support teams and businesses in need of more advanced and feature-rich tools. With a focus on delivering exceptional value, ease of use, and scalability, Supportbench has become the preferred choice for businesses looking to professionalize and grow their support teams. Supportbench can scale and grow with you with one pricing model with all the features. Businesses can run Supportbench with an affordable cost per agent and as your agent cost goes up, so does your license cost marginally so you don’t feel the pinch. It’s a true cloud model that gets everyone on the same playing field, just pay for what you use.​

Details

Year Founded
2015