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Supportbench Services Inc.

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138 reviews
  • 1 profiles
  • 1 categories
Average star rating
4.8
Serving customers since
2015

Profile Name

Star Rating

128
10
0
0
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Supportbench Services Inc. Reviews

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Profile Name
Star Rating
128
10
0
0
0
Chris B.
CB
Chris B.
05/05/2025
Validated Reviewer
Review source: Organic

A Game-Changer for Client Communication

Centralize all client communication in one platform Track staff performance and activity Ensure client replies go back to the original staff member Route emails to specific staff or departments automatically Use email templates for faster, consistent responses
Marjia T.
MT
Marjia T.
Information Technology Specialist at Fair Solution Limited
04/11/2025
Validated Reviewer
Verified Current User
Review source: Organic

Reliable Support for a Growing Team

Dynamic SLA timers and agent coaching scorecards helped bring consistency across the board. We finally have visibility into who’s doing what, and cases aren’t falling through the cracks. Love the drag-and-drop dashboards.
Mubeen N.
MN
Mubeen N.
Freelancer at Upwork
04/10/2025
Validated Reviewer
Verified Current User
Review source: Organic

A Scalable Solution Without the Enterprise Bloat

The sentiment and emotion scoring plus the real-time ticket sync with Salesforce helped us focus on the right customers at the right time. Our agents also love the easy image/file embedding and the pre-set email templates—it’s saved hours each week. We’ve gained speed without sacrificing visibility.

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HQ Location:
Vancouver, British Columbia

Social

@supportbench

What is Supportbench Services Inc.?

Supportbench is the #1 rated B B helpdesk software designed for growing support teams and businesses in need of more advanced and feature-rich tools. With a focus on delivering exceptional value, ease of use, and scalability, Supportbench has become the preferred choice for businesses looking to professionalize and grow their support teams. Supportbench can scale and grow with you with one pricing model with all the features. Businesses can run Supportbench with an affordable cost per agent and as your agent cost goes up, so does your license cost marginally so you don’t feel the pinch. It’s a true cloud model that gets everyone on the same playing field, just pay for what you use.​

Details

Year Founded
2015