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Supportbench Services Inc.

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115 reviews
  • 1 profiles
  • 1 categories
Average star rating
4.9
Serving customers since
2015

Profile Name

Star Rating

111
4
0
0
0

Supportbench Services Inc. Reviews

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Profile Name
Star Rating
111
4
0
0
0
Robert R.
RR
Robert R.
Retired Executive Director at Glens Falls Symphony Orchestra
02/16/2024
Validated Reviewer
Verified Current User
Review source: Organic

Cutting-Edge Support with Supportbench

The ease of use and customization options of the dashboards are fantastic. AI-driven summaries make complex data understandable, enabling quicker decision-making and more personalized customer support.
Kevin H.
KH
Kevin H.
Partner Relations Manager at The Estér Lauder Companies Inc.
02/16/2024
Validated Reviewer
Verified Current User
Review source: Organic

B2B Support Mastered

I found the integration of chatbots for automated responses impressively efficient. It was much quicker than I presumed it would be. We’ve had a marked reduction in response times to queries and concerns. I find the load on the team has lessened as well.
Tanisha a.
TA
Tanisha a.
General Manager at Amazon
02/14/2024
Validated Reviewer
Review source: Organic

"Supportbench: Striking the Right Balance in Case Management"

The AI-driven sentiment analysis and knowledge base article creation are standout features. They've made our support processes more dynamic and data-driven, enhancing overall customer engagement.

About

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HQ Location:
Vancouver, British Columbia

Social

@supportbench

What is Supportbench Services Inc.?

Supportbench is the #1 rated B B helpdesk software designed for growing support teams and businesses in need of more advanced and feature-rich tools. With a focus on delivering exceptional value, ease of use, and scalability, Supportbench has become the preferred choice for businesses looking to professionalize and grow their support teams. Supportbench can scale and grow with you with one pricing model with all the features. Businesses can run Supportbench with an affordable cost per agent and as your agent cost goes up, so does your license cost marginally so you don’t feel the pinch. It’s a true cloud model that gets everyone on the same playing field, just pay for what you use.​

Details

Year Founded
2015