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Supportbench Services Inc.

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115 reviews
  • 1 profiles
  • 1 categories
Average star rating
4.9
Serving customers since
2015

Profile Name

Star Rating

111
4
0
0
0

Supportbench Services Inc. Reviews

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Profile Name
Star Rating
111
4
0
0
0
Leena V.
LV
Leena V.
Talent Acquisition Partner at General Motors
02/14/2024
Validated Reviewer
Verified Current User
Review source: Organic

Improved Customer Support with Support bench

The AI-driven summaries and knowledge base articles are the best we’ve used. They save time and enhance our support quality. Plus, the emotional scoring really helps us understand our customers better.
Afeez  O.
AO
Afeez O.
Geographer, Admin Manager, Web researcher, Data entry specialist, Data Management
02/13/2024
Validated Reviewer
Review source: Organic

Supportbench: for Modern Support Needs

The customer health scoring is a standout feature. It's intuitive and provides deep insights into our customer interactions. The AI for intent and sentiment analysis is impressive, making our support more responsive and empathetic.
Salma A.
SA
Salma A.
Project Manager
02/13/2024
Validated Reviewer
Review source: Organic

A Step Ahead in Customer Service Excellence

Its AI Predictive CES tool is innovative, offering a unique window into customer interactions and efforts. We’ve been looking for a tool that’s more effective than Zendesk at our more complex workflows but also at an affordable price, and Supportbench is the one.

About

Contact

HQ Location:
Vancouver, British Columbia

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@supportbench

What is Supportbench Services Inc.?

Supportbench is the #1 rated B B helpdesk software designed for growing support teams and businesses in need of more advanced and feature-rich tools. With a focus on delivering exceptional value, ease of use, and scalability, Supportbench has become the preferred choice for businesses looking to professionalize and grow their support teams. Supportbench can scale and grow with you with one pricing model with all the features. Businesses can run Supportbench with an affordable cost per agent and as your agent cost goes up, so does your license cost marginally so you don’t feel the pinch. It’s a true cloud model that gets everyone on the same playing field, just pay for what you use.​

Details

Year Founded
2015