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Supportbench Services Inc.

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138 reviews
  • 1 profiles
  • 1 categories
Average star rating
4.8
Serving customers since
2015

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Star Rating

128
10
0
0
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Supportbench Services Inc. Reviews

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Profile Name
Star Rating
128
10
0
0
0
RD
Rozer D.
08/27/2026
Validated Reviewer
Verified Current User
Review source: Organic

Finally a system that keep Our Support on Track

We used to lose track of customer questions whenever our queue got slammed during busy weeks. Supportbench fixed that by putting clear SLA timers on every case, and their search actually pulls up old ticket fixes instantly.
EV
Emily V.
08/24/2026
Validated Reviewer
Verified Current User
Review source: Organic

Upgrading our features without sacrificing an easy interface

We really didn't want to adopt a complicated system that our team would hate using. Supportbench keeps the daily ticket view super simple but adds real SLAs, escalations, and customer health tracking. I love being able to pull management stats directly in the app instead of dumping everything into Excel.
AS
Antoni S.
08/23/2026
Validated Reviewer
Verified Current User
Review source: Organic

We finally put some actual structure behind our daily emails

We hesitated to leave our shared inbox, but using basic email just stopped working as our customer list grew. Supportbench keeps that simple feel but adds actual SLAs and escalations, so I never have to guess a client's past issues.

About

Contact

HQ Location:
Vancouver, British Columbia

Social

@supportbench

What is Supportbench Services Inc.?

Supportbench is the #1 rated B B helpdesk software designed for growing support teams and businesses in need of more advanced and feature-rich tools. With a focus on delivering exceptional value, ease of use, and scalability, Supportbench has become the preferred choice for businesses looking to professionalize and grow their support teams. Supportbench can scale and grow with you with one pricing model with all the features. Businesses can run Supportbench with an affordable cost per agent and as your agent cost goes up, so does your license cost marginally so you don’t feel the pinch. It’s a true cloud model that gets everyone on the same playing field, just pay for what you use.​

Details

Year Founded
2015