I like Syncro's unified management capabilities, which help me efficiently manage IT tasks. I appreciate its automation and scripting capabilities, allowing for streamlined processes. The transition to Syncro from ServiceNow was driven by better usability and pricing. Additionally, the initial setup of Syncro was very easy, making the switch hassle-free.

I like the filtering options in tickets, it makes finding and searching through previous tickets very simple to do. I like the various variable options for scripts, particularly the password one, as I do not enjoy putting passwords as strings in scripts, so this feature allows me to authenticate things within powershell scripts with confidence.

From a helpdesk management perspective, it has been easy to setup and manage a system that works for us as an MSP, and mould Syncro to our processes. It has integrated well with our other 3rd party tools like Xero for accounts and invoicing. Onboarding new customers is easy and with the policy features it makes rolling out our stack easier. Overall it has been a great tool for us at a good price point.