Intuitive UI/UX makes it easy to pick Syncro up and figure out how to use it. System is really responsive with great integrations that allows you to manage multiple tools (think backups, anti-virus, and M365) to be managed through a single platform. We haven't had the need to reach out to support as Syncro just works and any issues that came up, we were able to address internally. You are 100% making your worth of money with Syncro.

I like Syncro's unified management capabilities, which help me efficiently manage IT tasks. I appreciate its automation and scripting capabilities, allowing for streamlined processes. The transition to Syncro from ServiceNow was driven by better usability and pricing. Additionally, the initial setup of Syncro was very easy, making the switch hassle-free.

I like the filtering options in tickets, it makes finding and searching through previous tickets very simple to do. I like the various variable options for scripts, particularly the password one, as I do not enjoy putting passwords as strings in scripts, so this feature allows me to authenticate things within powershell scripts with confidence.