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ScorebuddyCX

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4.5 out of 5 stars
835 reviews
  • 1 profiles
  • 1 categories
Average star rating
4.5
Serving customers since
2001
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ScorebuddyCX

835 reviews

ScorebuddyCX is a cloud-based quality assurance software that evaluates customer interactions across multiple channels, calls, emails, live chat, and social media.

Profile Name

Star Rating

614
188
24
4
5

ScorebuddyCX Reviews

Review Filters
Profile Name
Star Rating
614
188
24
4
5
Shanna Elaine T.
ST
Shanna Elaine T.
03/06/2026
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review

Scorebuddy Makes QA Scores and Feedback Easy to Track

|ScorebuddyCX
What I like most about Scorebuddy is that it makes it easy to see my performance and QA scores. I can easily know if I’m doing well and what I need to improve with the help of this and also helps me learn from feedback and some of my opportunities.
WL
Winlie L.
03/06/2026
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review

Intuitive Scorecards and Automated Reporting That Streamline Quality Management

|ScorebuddyCX
Scorebuddy is most praised for being an intuitive platform that replaces cumbersome spreadsheets with customizable scorecards and automated reporting to streamline quality management.
Jannyne L.
JL
Jannyne L.
03/06/2026
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review

Easy Navigation and Clear Scores

|ScorebuddyCX
easy to navigate and easy to see the scores

About

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HQ Location:
Dublin

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What is ScorebuddyCX?

Developing products and solutions for 18 years, Scorebuddy offers a Software as a Service (SaaS) platform focused on customer service. An early adopter of the SaaS model, Scorebuddy started life as a developer and supplier of hosted IVR services. New products and innovative solutions emerged driven by customers needs to solve business problems.

Details

Year Founded
2001