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ScorebuddyCX

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4.5 out of 5 stars
807 reviews
  • 1 profiles
  • 1 categories
Average star rating
4.5
Serving customers since
2001
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ScorebuddyCX

818 reviews

ScorebuddyCX is a cloud-based quality assurance software that evaluates customer interactions across multiple channels, calls, emails, live chat, and social media.

Profile Name

Star Rating

598
187
24
4
5

ScorebuddyCX Reviews

Review Filters
Profile Name
Star Rating
598
187
24
4
5
Verified User in Consumer Services
UC
Verified User in Consumer Services
03/03/2026
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review

Easy to Navigate and User-Friendly

|ScorebuddyCX
It's easy to navigate and easy to understand they system
Verified User in Computer & Network Security
UC
Verified User in Computer & Network Security
03/03/2026
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review

Scorebuddy’s Intuitive, User-Friendly Experience Speeds Adoption

|ScorebuddyCX
Scorebuddy is often described as user‑friendly and intuitive, making it easy for both QA teams and agents to navigate. This reduces training time and speeds up adoption.
Dhananjay D.
DD
Dhananjay D.
03/03/2026
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review

A simple tool to track and manage scores | Broader Insights should be visible on homepage

|ScorebuddyCX
The UI is simple, and it’s easy to manage team scores. As a manager, I can also get an overview of all my direct reports’ scores in one place.

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HQ Location:
Dublin

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What is ScorebuddyCX?

Developing products and solutions for 18 years, Scorebuddy offers a Software as a Service (SaaS) platform focused on customer service. An early adopter of the SaaS model, Scorebuddy started life as a developer and supplier of hosted IVR services. New products and innovative solutions emerged driven by customers needs to solve business problems.

Details

Year Founded
2001