Salesforce
97,118 reviews
- 33 profiles
- 172 categories
Average star rating
4.5
#1 in 209 categories
Grid® leader
Serving customers since
1999
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Salesforce Reviews
FG
Francisco G.
Operations and Business Support SpecialistOrganized, Straightforward Ticketing with Easy Follow-Ups
I like how organized it is, and how the available customer support features let you follow up on tickets, create them, and close them. The process is straightforward, and it’s very simple and easy to track responses.
JS
Jitendra S.
Efficient way to optimize field service teams
The scheduling and dispatch console makes it straightforward to assign the right technician based on skills, location, and availability. The mobile app is great as well—technicians can pull up work orders and asset details on-site, even when they’re offline.
JS
Jitendra S.
Powerful and flexible for building support workflows
Really flexible for building out support workflows. We used it with Experience Cloud to set up embedded chat with multi-language support, so customers and reps could talk in their own languages — huge win for our global users.
About
What is Salesforce?
Salesforce is a customer relationship management solution that brings customers and companies together. It's one integrated CRM platform that gives all your departments — including marketing, sales, commerce, and service — a single, shared view of every customer.