I like that Podium eliminates the need for me to constantly respond to text and phone calls during and after working hours. I appreciate the AI's ability to respond on my behalf, which is quick and responsive, providing our customers with a real, human-like interaction. The AI's adaptability to our company and its ability to change verbiage based on my suggestions is impressive. The initial setup process was pretty easy, and with the training I received during onboarding, I can manage most tasks independently.

I like that Podium has everything on the main dashboard, and I can easily look back at our phone conversations, even answering the phone from anywhere by linking it to my cell phone. Their AI assistant is super helpful when we can’t get to the phone, responding via text until we can help. The text AI, review link, and technician notifications are all beneficial features, eliminating manual work by automating and tracking processes. I also appreciate Podium's ability to link with Fieldedge to create a unified system, which is cost-efficient and comes with marketing features. Additionally, Podium's customer support is very responsive, quickly addressing any issues I encounter.

I like Podium's shared customer communication inbox and shared calendar, which really help keep things organized. The AI voice and text functionality is pretty cool and adds a lot of value. I appreciate the payment flexibility they offer with options like card reader, tap-to-pay, text to pay, and affordable ACH. Having most of our office functions consolidated into one place is a big plus since we used to rely on multiple software products, and it's nice to have it all together now. The onboarding process, although involved, was well-supported with lots of Zoom calls, and the team kept us engaged without letting us feel forgotten. Their help kept everything moving smoothly, and the customer success managers have been really supportive.