payments, reviews and chat in the same place

I really like that it transcribes all calls, so there’s no ambiguity about what was said to a customer or what a customer tells us.

I love Podium's texting feature, as it’s very convenient for customers who can text easily and conveniently about conversations, reviews, payments, photos, and more. It’s particularly useful when homeowners can send pictures or videos if there’s an issue with the HVAC system for technicians to view prior to visits. I appreciate having everything in one space, where all chats from everyone in the office and technicians are together, and I can see previous conversations. The ease of sending payment links and being able to see if the person clicked the link is also valuable. Setting up Podium was very easy, which I really liked.