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Plain

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27 reviews
  • 1 profiles
  • 3 categories
Average star rating
4.5
Serving customers since
2020

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Star Rating

21
5
0
1
0

Plain Reviews

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Profile Name
Star Rating
21
5
0
1
0
Chris O.
CO
Chris O.
08/18/2025
Validated Reviewer
Verified Current User
Review source: Organic

Best B2B SaaS support tool on the market

Plain stood out to me for its developer-first approach and focus on building the best B2B support platform, not just replicating Zendesk's features (our previous tool).<br><br>Plain's platform let us build tight integrations with the rest of our systems and all of the built-in tools like reporting and AI-powered clustering give me a ton of insight into my team, our customers, and how our business is doing.<br><br>As a software engineer at heart, I also love all of Plain's handy keyboard shortcuts, I hardly have to take my hands off my keyboard to use it. I always call it vim for customer support!
Matthew F.
MF
Matthew F.
CX @ Mainframe | Integrating AI to enhance value-driven customer experience
08/18/2025
Validated Reviewer
Verified Current User
Review source: Organic

best support platform there is

integrations with slack, broadcasts, insights, AI labels, easy to build workflows and business rules. so many!
Verified User in Computer Software
UC
Verified User in Computer Software
08/18/2025
Validated Reviewer
Verified Current User
Review source: G2 invite

Super helpful to have all hands on deck w/ support

I like that it connects to Slack, that I can reply via email or in the app, and that it tracks support metrics + ownership.

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HQ Location:
London, GB

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What is Plain?

Plain is the best support platform designed for modern B2B teams. Hundreds of leading B2B companies, like Cursor, Stytch, Raycast, and Laravel choose Plain to power their support. Plain enables teams to meet customers where they are - on Slack, MS Teams, Discord, email and more - and unify all customer conversations into one powerful inbox with workflows designed for B2B teams. With Plain, it’s easy to escalate issues to engineering, give your team visibility on important issues and get actionable customer insights. Track SLAs and get all customer context, right in Plain. Respond faster with powerful AI features, like suggested responses, labeling, and urgency detection. Plain integrates with the tools your teams already use, like Slack, CRMs, and issue trackers and offers flexible API to build custom workflows.

Details

Year Founded
2020
Website
www.plain.com