PagerDuty

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983 reviews
  • 1 profiles
  • 7 categories
Average star rating
4.5
Serving customers since
2009

Profile Name

Star Rating

699
250
28
3
3

PagerDuty Reviews

Review Filters
Profile Name
Star Rating
699
250
28
3
3
Nikhil K.
NK
Nikhil K.
Senior Engineer - Network EngineerComputer NetworkingEnterprise (> 1000 emp.)
11/02/2026
Validated Reviewer
Review source: G2 invite
Incentivized Review

Centralized Incident Response, but Alert Noise Persists

I like how PagerDuty quickly notifies the right team when a critical alert comes in. It brings alerts from different monitoring sources into one place, making it easier for me to identify and prioritize important network issues. I also appreciate being able to see an incident’s status, who is handling it, and whether it’s resolved. The structured workflow helps me keep incidents visible and follow them through to resolution, which is useful in our 24/7 network operations environment. PagerDuty fits with our existing monitoring tools, and once setup was complete, day-to-day use was quite easy.
Aftab .
A
Aftab .
SME Multi channel helpdeskSmall-Business (50 or fewer emp.)
11/02/2026
Validated Reviewer
Review source: G2 invite
Incentivized Review

Reliable Multi-Channel Alerting with Robust Integrations and Flexible On-Call Scheduling

Reliable Multi-Channel Alerting: Instant and dependable escalation across SMS, phone calls, push notifications, and email ensures critical alerts are never missed. Robust Integrations: Seamless out-of-the-box integrations with monitoring tools (Datadog, AWS, New Relic) and collaboration platforms (Slack, Jira) streamline incident workflows. Flexible Scheduling & Escalation: Easy-to-manage on-call rotations, automated overrides, and tiered escalation policies ensure the right engineer is reached quickly without burnout. Effective Noise Reduction: Built-in Event Intelligence, grouping, and suppression features help filter out false positives and combat alert fatigue.
S John S.
SS
S John S.
Cybersecurity Emergency ResponderMid-Market (51-1000 emp.)
10/12/2026
Validated Reviewer
Review source: G2 invite
Incentivized Review

Efficient Incident Response, Needs Better Alert Management

I like PagerDuty for its ability to streamline communication by prioritizing incidents based on urgency and priority. It notifies the right people when an issue occurs, making the responsibilities clearer, which is really valuable for our team.

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HQ Location:
San Francisco, CA

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What is PagerDuty?

In an always-on world, teams trust PagerDuty to help them deliver an optimal digital experience to their customers, every time. PagerDuty is the central nervous system for a company’s digital operations. We identify issues and opportunities in real-time and bring together the right people to respond to problems faster and prevent them in the future. From digital disruptors to Fortune 500 companies, over 18,000 businesses rely on PagerDuty to help them continually improve their digital operations—so their teams can spend less time reacting to incidents and more time building for the future.Dutonians believe that we are a part of a bigger movement of businesses being built to benefit everyone—the customer and the employee, as well as our community. We are go-getters fueled by the fire to reinvent how people and companies work together. We take the lead and get creative to be first in the hearts of our customers. Whether it’s keeping the world on or changing it entirely, Dutonians are fueled by the fire to reinvent how people and companies work together to deliver in real-time, across the globe.Join us to lead uncharted efforts and reinvent how companies run.

Details

Year Founded
2009
Ownership
NYSE: PD