The Nextiva technology platform is a state-of-the-art telecommunications infrastructure that allows a company's employees to conduct their business from anywhere.
XBert is an AI employee that streamlines customer communications for businesses. It answers calls, texts, and chats, identifies customer needs, takes action on requests, and transfers interactions to your team with full context preserved. Perfect for small businesses and startups looking to reduce manual communication workload, improve response times, and add 24/7 coverage without hiring additional staff. Try XBert free for 14 days. FEATURES • Communication automation: Handles your calls, texts, and chats automatically so you don't have to. • Customer intent: Figures out exactly what your customers need as soon as they reach out. • Request management: Takes action on common customer requests on your behalf. • Smart handoffs: Passes conversations to your team with all the background info included. • Always on: Provides 24/7 support so you never miss a customer message. • Efficiency: Cuts down your daily manual workload so you can focus on other tasks.
The software offers straightforward navigation and effective customer service, making it easy to understand the messaging and call system. However, there have been instances where call flows did not yield positive results, with some calls being made from incorrect numbers.
View Full ReviewNextiva offers a convenient solution for work calling, allowing users to utilize their personal cell phones without sharing personal numbers. The setup process is straightforward, and the website is user-friendly, making it easy to manage settings and voicemails.
View Full ReviewNextiva provides a unified platform for business calls, making it easy to manage users and numbers. The mobile app enhances accessibility, allowing calls to be taken outside the office, which is crucial for teams frequently engaging with prospects.
View Full ReviewNextiva empowers businesses to manage their communications, productivity, and customer relationships on a truly unified platform. Businesses that do not know, understand, and remember their customers will go out of business.