I like that when using the NCC everything is housed in one place. The AI summary is great for a quick overview of the call. Performance is overall good. The integrations are a work in progress but good. The onboarding process and support are great. Pricing is average.

For me, the biggest strength is how intuitive the interface is. A customer can access the admin portal, or a user can access the application, and they don’t have to be technically advanced to complete their daily tasks.

Nextiva is top notch! Very straightforward. The ability to customize a profile down to the ring sounds for different work items is great. Placing and taking phone calls using the software is one-click easy. Just put in the phone number and hit dial. In addition, the option to send a text message to members makes a big difference in customer service realm. Better? You can send it while you're in a call. The back-end report feature is robust and gives me in site to all things team related as a Customer Care Manager.