Unified communications: Voice, video, messaging, and customer interactions are all managed in one place. Ease of use: Many businesses find the interface straightforward and easy to navigate for both administrators and employees. Reliability: Nextiva is known for its focus on uptime and call quality, which helps support consistent day-to-day communication. Customer support: Strong customer service is frequently mentioned as a differentiator. Scalability: It can work for small businesses and grow with larger organizations. Analytics and integrations: Reporting tools and connections to CRM and business applications help teams track performance and workflows. Nextiva offers a more modern, affordable, cloud-first solution than Avaya IP Office. The integrated AI features, unified communications platform, ease of management, and ability to support remote and hybrid work make it a better fit for our business needs.

Our company really likes the supervisor dashboard and the reports, which allow us to review performance and pinpoint areas to analyze productivity.

I appreciate how responsive the customer service is with Nextiva, and the fact that there's very little spam. It's great for our company that the call system shows our name instead of being flagged as fraud. The follow-up feature is also really beneficial. Setting it up was super easy because we received training. Overall, I'm satisfied with the service.