Nextiva

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3,707 reviews
  • 4 profiles
  • 8 categories
Average star rating
4.5
#1 in 2 categories
Grid® leader
Serving customers since
2008
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Nextiva Reviews

Review Filters
Profile Name
Star Rating
2757
675
134
49
92
Brad K.
BK
Brad K.
Network ManagerMid-Market (51-1000 emp.)
10/22/2026
Validated Reviewer
Review source: Organic

Reliable Calling, Better Support, and Major Cost Savings

I like Nextiva’s clear calling, with no disruptions or dead air, and its excellent support staff. Support has gone way down from what it was, and complaints are down. I like the much better rates for Canadian and toll-free calling; we’re looking at savings of between $50,000 and $100,000 a year compared to our old system. I also like the unlimited call recording space, and having Power BI data and API access for real-time reporting—information we didn’t have with our old system. Nextiva’s much lower cost and higher quality were reasons we switched, and I like its large client base with well-known companies. The geographic distribution of resources also means much less chance of downtime for disaster recovery or business continuity. The initial setup was relatively easy, and nothing was too difficult, though some parts took time.
Verified User in Transportation/Trucking/Railroad
AT
Verified User in Transportation/Trucking/Railroad
Mid-Market (51-1000 emp.)
10/22/2026
Validated Reviewer
Verified Current User
Review source: Organic

Flexible Desktop & Mobile Calling with Responsive Support

I like being able to use my desk top or an app on my cell phone without having to forward calls plus the ease of the admin portal after you get used to it.
Laura S.
LS
Laura S.
IT ConsultantSmall-Business (50 or fewer emp.)
10/22/2026
Validated Reviewer
Verified Current User
Review source: Organic

Intuitive Drag-and-Drop. Reporting That Makes Sharing Updates Easy

The drag-and-drop features save time and are intuitive to use. The ability to send reports to others eases the stress of having to explain what’s going on day to day.

About

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HQ Location:
Scottsdale, Arizona

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What is Nextiva?

Nextiva empowers businesses to manage their communications, productivity, and customer relationships on a truly unified platform. Businesses that do not know, understand, and remember their customers will go out of business.

Details

Year Founded
2008
Website
www.nextiva.com