Kommo

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4.2 out of 5 stars
118 reviews
  • 1 profiles
  • 1 categories
Average star rating
4.2
Serving customers since
2009
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Kommo

118 reviews

Kommo is a complete Messaging CRM designed for businesses that communicate through WhatsApp, Instagram, Telegram, and other messaging apps. It unifies all conversations in one place to help teams build stronger relationships, streamline lead management, and make faster, data-driven decisions. What makes Kommo different Unified inbox across all channels Brings WhatsApp, Instagram, email, calls, and web-chat messages into a single dashboard so teams never miss a conversation. WhatsApp and Instagram CRM Captures leads directly from WhatsApp Business (Cloud API) and Instagram, instantly creating lead profiles and organizing them into customizable sales pipelines. No-code chatbots Delivers 24/7 lead qualification and automated support with a simple, visual builder that requires no programming skills. Workflow automation Automates repetitive tasks, follow-ups, and pipeline transitions, allowing teams to focus on high-value conversations and closing deals. Complete sales toolkit Includes chat, calling, email, broadcasts, web forms, lead capture tools, analytics dashboards, and a mobile app for iOS and Android. AI-powered tools Offers message suggestions, lead enrichment, conversation summaries, and automation enhancements to improve productivity. Fast setup Users can connect messaging channels, import contacts, and start managing leads within minutes. Free onboarding and multilingual support are included. Why businesses choose Kommo - WhatsApp CRM - Instagram CRM - Unified messaging inbox - No-code chatbots - Workflow automation - Analytics and reporting - Mobile CRM app - Easy setup with free onboarding Kommo is a messaging-first CRM that helps businesses deliver faster responses, automate customer communication, and close more deals. Try it for free today.

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Kommo Reviews

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Profile Name
Star Rating
71
38
3
1
5
Guilherme D.
GD
Guilherme D.
Head de Marketing & VendasSmall-Business (50 or fewer emp.)
10/21/2026
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
Translated Using AI

Practical app, simple settings, and good features.

|Kommo
The app is very practical to use, with simple and easy-to-adjust settings, and offers good available features.
Pragya B.
PB
Pragya B.
Technical SpecialistMid-Market (51-1000 emp.)
10/20/2026
Validated Reviewer
Review source: Seller invite
Incentivized Review

Kommo Keeps Leads and Customer Info Organized in One Place

|Kommo
I have been using Kommo to manage customers and leads, and one thing that stands out for me about it is that all the information is collected in one place only. Because of this, I never need to scroll through various chats to see what has happened with a certain customer. The sales flow is great as I have an understanding of what leads are new, which ones I am currently working with, and which ones I have managed to close deals with. WhatsApp integration is also beneficial since it helps to organize communication better.
YELO S.
YS
YELO S.
Small-Business (50 or fewer emp.)
10/20/2026
Validated Reviewer
Review source: Organic
Translated Using AI

Powerful integration with AI, but support leaves much to be desired

|Kommo
I like the ease of integrating Kommo with artificial intelligence and doing many automations with it. Since there is a lot of documentation about Kommo on the internet, I can use artificial intelligence to practically automate everything. Without it, I wouldn't have been able to do even half of what I've already done.

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HQ Location:
San Francisco, CA

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What is Kommo?

Kommo positions itself differently from traditional CRMs by focusing on messaging as the core of the customer journey. While competitors rely heavily on email-driven workflows, Kommo unifies WhatsApp, Instagram, Telegram, email, and calls into a single inbox, enabling teams to manage conversations in real time. Customers often select Kommo over alternatives because it offers native messaging integrations and no-code automations that streamline lead qualification and follow-up. The CRM is quick to set up, easy to customize, and designed for teams that depend on fast, conversational communication. Compared to competitors, Kommo simplifies lead capture through web forms and messaging channels that automatically generate new leads. This reduces manual data entry, improves lead response time, and supports a more efficient and scalable sales process.

Details

Year Founded
2009
Website
www.kommo.com