Kommo

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4.2 out of 5 stars
118 reviews
  • 1 profiles
  • 1 categories
Average star rating
4.2
Serving customers since
2009
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Kommo

118 reviews

Kommo is a complete Messaging CRM designed for businesses that communicate through WhatsApp, Instagram, Telegram, and other messaging apps. It unifies all conversations in one place to help teams build stronger relationships, streamline lead management, and make faster, data-driven decisions. What makes Kommo different Unified inbox across all channels Brings WhatsApp, Instagram, email, calls, and web-chat messages into a single dashboard so teams never miss a conversation. WhatsApp and Instagram CRM Captures leads directly from WhatsApp Business (Cloud API) and Instagram, instantly creating lead profiles and organizing them into customizable sales pipelines. No-code chatbots Delivers 24/7 lead qualification and automated support with a simple, visual builder that requires no programming skills. Workflow automation Automates repetitive tasks, follow-ups, and pipeline transitions, allowing teams to focus on high-value conversations and closing deals. Complete sales toolkit Includes chat, calling, email, broadcasts, web forms, lead capture tools, analytics dashboards, and a mobile app for iOS and Android. AI-powered tools Offers message suggestions, lead enrichment, conversation summaries, and automation enhancements to improve productivity. Fast setup Users can connect messaging channels, import contacts, and start managing leads within minutes. Free onboarding and multilingual support are included. Why businesses choose Kommo - WhatsApp CRM - Instagram CRM - Unified messaging inbox - No-code chatbots - Workflow automation - Analytics and reporting - Mobile CRM app - Easy setup with free onboarding Kommo is a messaging-first CRM that helps businesses deliver faster responses, automate customer communication, and close more deals. Try it for free today.

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Kommo Reviews

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Star Rating
71
38
3
1
5
clara o.
CO
clara o.
business analystsSmall-Business (50 or fewer emp.)
10/25/2026
Validated Reviewer
Review source: Seller invite
Incentivized Review
Translated Using AI

Customizable CRM that streamlines service with guided automations

|Kommo
I use Kommo to centralize leads and serve my clients more easily and quickly. I like being able to customize the entire CRM, from lead pipelines and cards to message or email automations. The AI and automation part offers great value for money, speeds up processes, saves time, and helps improve our services. I can also track the stage of services and generate reports to understand how the processes are going. I find Kommo quite different from other CRMs I've tested, and the support is always very helpful when we need assistance.
Allan C.
AC
Allan C.
vendas e atendimentoSmall-Business (50 or fewer emp.)
10/23/2026
Validated Reviewer
Review source: Seller invite
Incentivized Review
Translated Using AI

Effective automation and organization, but support can be slow

|Kommo
I like the CRM customization, the pipelines for each employee, and the reports. Automation ensures that everyone entering the pipeline already has an automatic response. I also better understand what our customers want and at what stage of service they are, with more agility and overall organization.
Deepika K.
DK
Deepika K.
Digital Marketing ManagerMid-Market (51-1000 emp.)
10/22/2026
Validated Reviewer
Review source: Seller invite
Incentivized Review

Kommo Keeps Customer Conversations and Pipelines Organized

|Kommo
I found Kommo beneficial as it allows consolidating all information related to customers' interactions. The best thing I appreciate about this customer relationship management tool is the ability to track the conversations having opened a lead without having to ask anybody for updates. This is very useful in the situation when there are numerous inquiries since it saves a lot of time. I appreciate that the pipeline gives a brief overview of pending tasks. Adding notes is beneficial because customers often call back after a period of time and it is improbable to remember all details. It takes some time to get the hang of the working process but after that there will not be any difficulties in working with the tool.

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HQ Location:
San Francisco, CA

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What is Kommo?

Kommo positions itself differently from traditional CRMs by focusing on messaging as the core of the customer journey. While competitors rely heavily on email-driven workflows, Kommo unifies WhatsApp, Instagram, Telegram, email, and calls into a single inbox, enabling teams to manage conversations in real time. Customers often select Kommo over alternatives because it offers native messaging integrations and no-code automations that streamline lead qualification and follow-up. The CRM is quick to set up, easy to customize, and designed for teams that depend on fast, conversational communication. Compared to competitors, Kommo simplifies lead capture through web forms and messaging channels that automatically generate new leads. This reduces manual data entry, improves lead response time, and supports a more efficient and scalable sales process.

Details

Year Founded
2009
Website
www.kommo.com