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Kommo

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4.2 out of 5 stars
71 reviews
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Average star rating
4.2
Serving customers since
2009
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Kommo

71 reviews

Kommo is a complete Messaging CRM designed for businesses that communicate through WhatsApp, Instagram, Telegram, and other messaging apps. It unifies all conversations in one place to help teams build stronger relationships, streamline lead management, and make faster, data-driven decisions. What makes Kommo different Unified inbox across all channels Brings WhatsApp, Instagram, email, calls, and web-chat messages into a single dashboard so teams never miss a conversation. WhatsApp and Instagram CRM Captures leads directly from WhatsApp Business (Cloud API) and Instagram, instantly creating lead profiles and organizing them into customizable sales pipelines. No-code chatbots Delivers 24/7 lead qualification and automated support with a simple, visual builder that requires no programming skills. Workflow automation Automates repetitive tasks, follow-ups, and pipeline transitions, allowing teams to focus on high-value conversations and closing deals. Complete sales toolkit Includes chat, calling, email, broadcasts, web forms, lead capture tools, analytics dashboards, and a mobile app for iOS and Android. AI-powered tools Offers message suggestions, lead enrichment, conversation summaries, and automation enhancements to improve productivity. Fast setup Users can connect messaging channels, import contacts, and start managing leads within minutes. Free onboarding and multilingual support are included. Why businesses choose Kommo - WhatsApp CRM - Instagram CRM - Unified messaging inbox - No-code chatbots - Workflow automation - Analytics and reporting - Mobile CRM app - Easy setup with free onboarding Kommo is a messaging-first CRM that helps businesses deliver faster responses, automate customer communication, and close more deals. Try it for free today.

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42
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Kommo Reviews

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Profile Name
Star Rating
42
22
3
1
3
Yan S.
YS
Yan S.
Logistics/Administrative Assistant/ Graduação em Tecnologia em Logística - FMU. “Organização e o foco em resultados são as chaves certas para que se abram as portas do sucesso vitalício.”
05/27/2026
Validated Reviewer
Review source: Seller invite
Incentivized Review
Translated Using AI

Centralization and Powerful Automations, but Support Can Improve

|Kommo
I like automations, reports, and the centralization of conversations with customers.
Verified User in Information Technology and Services
II
Verified User in Information Technology and Services
05/27/2026
Validated Reviewer
Review source: Seller invite
Incentivized Review

Simple and effective CRM for managing leads

|Kommo
I like how simple and intuitive it is to manage leads and customer conversations in one place. The visual pipeline makes it easy to follow each opportunity
Gestão O.
GO
Gestão O.
05/14/2026
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
Translated Using AI

Robust Omnichannel Integration and Simple Configuration with the best cost-benefit in the market.

|Kommo
I like the omnichannel integration of Kommo, which allows direct campaigns to WhatsApp and the configuration of alerts/automations from other networks that direct to WhatsApp. I also find the initial setup quite easy. The interface is nice, it's one of the best on the market today and provides the team with an easy and quick way to operate, without having to go back and forth multiple times, which gives the sales team speed and performance in use. Additionally, the native AI is a huge help for the team, being able to create automations that significantly balance the usage time. Another crucial factor is the price, the cost-benefit today is the best on the market and allows our team to benefit from this with the clients. Support in Brazil is quite slow, but the partner team solves the problem.

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HQ Location:
San Francisco, CA

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What is Kommo?

Kommo positions itself differently from traditional CRMs by focusing on messaging as the core of the customer journey. While competitors rely heavily on email-driven workflows, Kommo unifies WhatsApp, Instagram, Telegram, email, and calls into a single inbox, enabling teams to manage conversations in real time. Customers often select Kommo over alternatives because it offers native messaging integrations and no-code automations that streamline lead qualification and follow-up. The CRM is quick to set up, easy to customize, and designed for teams that depend on fast, conversational communication. Compared to competitors, Kommo simplifies lead capture through web forms and messaging channels that automatically generate new leads. This reduces manual data entry, improves lead response time, and supports a more efficient and scalable sales process.

Details

Year Founded
2009
Website
www.kommo.com