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Kommo

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71 reviews
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Average star rating
4.2
Serving customers since
2009
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Kommo

71 reviews

Kommo is a complete Messaging CRM designed for businesses that communicate through WhatsApp, Instagram, Telegram, and other messaging apps. It unifies all conversations in one place to help teams build stronger relationships, streamline lead management, and make faster, data-driven decisions. What makes Kommo different Unified inbox across all channels Brings WhatsApp, Instagram, email, calls, and web-chat messages into a single dashboard so teams never miss a conversation. WhatsApp and Instagram CRM Captures leads directly from WhatsApp Business (Cloud API) and Instagram, instantly creating lead profiles and organizing them into customizable sales pipelines. No-code chatbots Delivers 24/7 lead qualification and automated support with a simple, visual builder that requires no programming skills. Workflow automation Automates repetitive tasks, follow-ups, and pipeline transitions, allowing teams to focus on high-value conversations and closing deals. Complete sales toolkit Includes chat, calling, email, broadcasts, web forms, lead capture tools, analytics dashboards, and a mobile app for iOS and Android. AI-powered tools Offers message suggestions, lead enrichment, conversation summaries, and automation enhancements to improve productivity. Fast setup Users can connect messaging channels, import contacts, and start managing leads within minutes. Free onboarding and multilingual support are included. Why businesses choose Kommo - WhatsApp CRM - Instagram CRM - Unified messaging inbox - No-code chatbots - Workflow automation - Analytics and reporting - Mobile CRM app - Easy setup with free onboarding Kommo is a messaging-first CRM that helps businesses deliver faster responses, automate customer communication, and close more deals. Try it for free today.

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Kommo Reviews

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Star Rating
42
22
3
1
3
Micael V.
MV
Micael V.
Programador l Node | React(w/Next) | PHP | Python | Arquiteto de Soluções l AWS l AZURE | B2 English
02/06/2026
Validated Reviewer
Review source: Seller invite
Incentivized Review

Smooth API Integration, Stellar Support

I really like the API of Kommo and the customer service team. They solve my problems incredibly fast, sometimes in just three or four hours. For me, that's the greatest thing about using Kommo. It's also quite easier to configure and use compared to more complex systems I've worked with, and the happier experience makes a big difference.
AS
Anderson S.
02/06/2026
Validated Reviewer
Review source: Seller invite
Incentivized Review
Translated Using AI

Easy to use and customize, but the support could be more accessible to the non-technical user.

- Ease of use - Easily customizable to meet the company's needs. - Easy to assign tasks to leads and Kommo users. - Relatively easy to perform integration - Easy to attach our presentations and information that we need to frequently send to our leads and clients.
Bruna C.
BC
Bruna C.
Corporate Communication | Public Relations | Corporate Social Responsibility
02/06/2026
Validated Reviewer
Review source: Seller invite
Incentivized Review
Translated Using AI

Facilitate My Entrepreneurial Journey

I like the ease of using the Kommo platform and love the ease of searching for clients on the platform.

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HQ Location:
San Francisco, CA

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What is Kommo?

Kommo positions itself differently from traditional CRMs by focusing on messaging as the core of the customer journey. While competitors rely heavily on email-driven workflows, Kommo unifies WhatsApp, Instagram, Telegram, email, and calls into a single inbox, enabling teams to manage conversations in real time. Customers often select Kommo over alternatives because it offers native messaging integrations and no-code automations that streamline lead qualification and follow-up. The CRM is quick to set up, easy to customize, and designed for teams that depend on fast, conversational communication. Compared to competitors, Kommo simplifies lead capture through web forms and messaging channels that automatically generate new leads. This reduces manual data entry, improves lead response time, and supports a more efficient and scalable sales process.

Details

Year Founded
2009
Website
www.kommo.com