Kommo

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4.2 out of 5 stars
118 reviews
  • 1 profiles
  • 1 categories
Average star rating
4.2
Serving customers since
2009
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Kommo

118 reviews

Kommo is a complete Messaging CRM designed for businesses that communicate through WhatsApp, Instagram, Telegram, and other messaging apps. It unifies all conversations in one place to help teams build stronger relationships, streamline lead management, and make faster, data-driven decisions. What makes Kommo different Unified inbox across all channels Brings WhatsApp, Instagram, email, calls, and web-chat messages into a single dashboard so teams never miss a conversation. WhatsApp and Instagram CRM Captures leads directly from WhatsApp Business (Cloud API) and Instagram, instantly creating lead profiles and organizing them into customizable sales pipelines. No-code chatbots Delivers 24/7 lead qualification and automated support with a simple, visual builder that requires no programming skills. Workflow automation Automates repetitive tasks, follow-ups, and pipeline transitions, allowing teams to focus on high-value conversations and closing deals. Complete sales toolkit Includes chat, calling, email, broadcasts, web forms, lead capture tools, analytics dashboards, and a mobile app for iOS and Android. AI-powered tools Offers message suggestions, lead enrichment, conversation summaries, and automation enhancements to improve productivity. Fast setup Users can connect messaging channels, import contacts, and start managing leads within minutes. Free onboarding and multilingual support are included. Why businesses choose Kommo - WhatsApp CRM - Instagram CRM - Unified messaging inbox - No-code chatbots - Workflow automation - Analytics and reporting - Mobile CRM app - Easy setup with free onboarding Kommo is a messaging-first CRM that helps businesses deliver faster responses, automate customer communication, and close more deals. Try it for free today.

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Kommo Reviews

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Star Rating
71
38
3
1
5
Anu S.
AS
Anu S.
Associate Project ManagerMid-Market (51-1000 emp.)
10/29/2026
Validated Reviewer
Review source: Seller invite
Incentivized Review

Clear pipelines and notes make tracking leads and client status effortless

|Kommo
One thing that I appreciate about Kommo is that I can easily understand the status of a client without having to either chase down others for an update. I have used it in order to check leads and refer back to previous discussions when required. This really helps since there may sometimes be a gap of a week for a client to come back and I do not recall the full conversation. The pipeline helps me to see what is left to be done. I also find it very useful to have notes available along with the lead instead of writing everything separately.
Shruti D.
SD
Shruti D.
Senior Technical LeadMid-Market (51-1000 emp.)
10/26/2026
Validated Reviewer
Review source: Seller invite
Incentivized Review

Kommo Makes Daily CRM Tasks Easy with Pipelines, Notes, and Message History

|Kommo
My appreciation of Kommo increased as I started using it more often. At the beginning, I had to take some time before understanding its interface but after that most of my daily tasks became quite doable. I found it very useful to read the previous messages of the clients before responding as I didn’t have to rely on my memory or reach out to my teammates to find out what has been discussed. The pipeline is also very useful for quickly checking the pending deals. I also enjoyed the ability to write notes for a lead as there are important things to note for the next conversation. The automation functions are also helpful; however, I cannot say that they are easy to set up for the first time.
Ahmed A.
AA
Ahmed A.
EngineerComputer & Network SecuritySmall-Business (50 or fewer emp.)
10/26/2026
Validated Reviewer
Review source: Seller invite
Incentivized Review
Translated Using AI

Powerful sales automation and seamless integration with WhatsApp, with room for report improvement

|Kommo
What I love most about Kommo is the power of sales automation and the ease of building sales bots to facilitate the customer journey. I can design custom systems that save my clients hours of manual work, and the integration with WhatsApp and other communication channels is seamless and stable, helping to ensure potential customer messages are not lost and responses are quick around the clock. I also appreciate that these tools help companies organize their work and improve conversions and sales, giving me the flexibility to provide reliable solutions to my clients. The transition to Kommo was very smooth thanks to its intuitive interface and focus on conversational sales. The basic setup is quick, and drag-and-drop makes building sales paths and training sales teams easy. Advanced customizations require some expertise, but they remain flexible and much easier than other complex systems.

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HQ Location:
San Francisco, CA

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What is Kommo?

Kommo positions itself differently from traditional CRMs by focusing on messaging as the core of the customer journey. While competitors rely heavily on email-driven workflows, Kommo unifies WhatsApp, Instagram, Telegram, email, and calls into a single inbox, enabling teams to manage conversations in real time. Customers often select Kommo over alternatives because it offers native messaging integrations and no-code automations that streamline lead qualification and follow-up. The CRM is quick to set up, easy to customize, and designed for teams that depend on fast, conversational communication. Compared to competitors, Kommo simplifies lead capture through web forms and messaging channels that automatically generate new leads. This reduces manual data entry, improves lead response time, and supports a more efficient and scalable sales process.

Details

Year Founded
2009
Website
www.kommo.com