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Kommo

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4.2 out of 5 stars
71 reviews
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Average star rating
4.2
Serving customers since
2009
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Kommo

71 reviews

Kommo is a complete Messaging CRM designed for businesses that communicate through WhatsApp, Instagram, Telegram, and other messaging apps. It unifies all conversations in one place to help teams build stronger relationships, streamline lead management, and make faster, data-driven decisions. What makes Kommo different Unified inbox across all channels Brings WhatsApp, Instagram, email, calls, and web-chat messages into a single dashboard so teams never miss a conversation. WhatsApp and Instagram CRM Captures leads directly from WhatsApp Business (Cloud API) and Instagram, instantly creating lead profiles and organizing them into customizable sales pipelines. No-code chatbots Delivers 24/7 lead qualification and automated support with a simple, visual builder that requires no programming skills. Workflow automation Automates repetitive tasks, follow-ups, and pipeline transitions, allowing teams to focus on high-value conversations and closing deals. Complete sales toolkit Includes chat, calling, email, broadcasts, web forms, lead capture tools, analytics dashboards, and a mobile app for iOS and Android. AI-powered tools Offers message suggestions, lead enrichment, conversation summaries, and automation enhancements to improve productivity. Fast setup Users can connect messaging channels, import contacts, and start managing leads within minutes. Free onboarding and multilingual support are included. Why businesses choose Kommo - WhatsApp CRM - Instagram CRM - Unified messaging inbox - No-code chatbots - Workflow automation - Analytics and reporting - Mobile CRM app - Easy setup with free onboarding Kommo is a messaging-first CRM that helps businesses deliver faster responses, automate customer communication, and close more deals. Try it for free today.

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Kommo Reviews

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Star Rating
42
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3
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3
Verified User in Consulting
IC
Verified User in Consulting
07/26/2026
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review

An Excellent CRM for Managing Client Relationships

|Kommo
What I like most about Kommo is how it helps us maintain full control over our client relationships at every stage of the process. It centralizes all client information, conversations, tasks, and follow-ups in one place, which makes it much easier to stay organized and ensure nothing gets overlooked. As a result, our response times have improved significantly, communication within the team is smoother, and we’re able to deliver a more efficient, personalized experience for our clients. Overall, Kommo has become an essential tool for managing our day-to-day workflow and strengthening our customer service.
Verified User
G
Verified User
07/26/2026
Validated Reviewer
Review source: Seller invite
Incentivized Review

Intuitive and Comprehensive CRM Tool with Room for AI Enhancement

|Kommo
I like using Kommo for customer support and managing communication on various platforms like WhatsApp and Telegram. It's quick, efficient, and user-friendly, especially for beginners looking to step up. The UI is friendly and being able to see all the discussions in one place is great for managing time. The chatbot is fantastic for creating automated messages and helps keep up the data. I appreciate the ability to create custom templates for different platforms and use the chatbot to send specific automated messages to coworkers, especially to notify them when a job is assigned and deadlines are near. The initial setup was easy, although setting up necessities like automated messages took a little time.
Verified User in Human Resources
UH
Verified User in Human Resources
07/25/2026
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review

Perfect CRM for messenger-based sales

|Kommo
Honestly, the best part is having all our WhatsApp, Insta, and message chats in one place. It keeps our pipeline clean and means we actually reply to leads fast without constantly switching apps.

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HQ Location:
San Francisco, CA

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What is Kommo?

Kommo positions itself differently from traditional CRMs by focusing on messaging as the core of the customer journey. While competitors rely heavily on email-driven workflows, Kommo unifies WhatsApp, Instagram, Telegram, email, and calls into a single inbox, enabling teams to manage conversations in real time. Customers often select Kommo over alternatives because it offers native messaging integrations and no-code automations that streamline lead qualification and follow-up. The CRM is quick to set up, easy to customize, and designed for teams that depend on fast, conversational communication. Compared to competitors, Kommo simplifies lead capture through web forms and messaging channels that automatically generate new leads. This reduces manual data entry, improves lead response time, and supports a more efficient and scalable sales process.

Details

Year Founded
2009
Website
www.kommo.com