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KnowledgeOwl

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4.6 out of 5 stars
133 reviews
  • 1 profiles
  • 2 categories
Average star rating
4.6
Serving customers since
2015
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KnowledgeOwl

133 reviews

Knowledge base software

Profile Name

Star Rating

111
18
1
2
1

KnowledgeOwl Reviews

Review Filters
Profile Name
Star Rating
111
18
1
2
1
Louise S.
LS
Louise S.
05/19/2026
Validated Reviewer
Verified Current User
Review source: Organic

User-Friendly Platform with Incredibly Responsive, Customer-Driven Support

|KnowledgeOwl
I really appreciate how user-friendly the platform is. You don’t need to be extremely technical to use it, but it still offers advanced capabilities that are great for more technical users. What stands out most to me is the customer support. The KO team is incredibly responsive and helpful, and they’re also open to requests for capabilities that are not OOTB. It’s clear they listen to customers and continue evolving the product based on real user needs.
Verified User in Public Safety
AP
Verified User in Public Safety
04/13/2026
Validated Reviewer
Verified Current User
Review source: Organic

Amazing Support and a Top-Notch Knowledge Base Platform

|KnowledgeOwl
They have amazing customer support and a top-notch platform for creating, managing, and analyzing knowledge bases.
Aimee C.
AC
Aimee C.
Head of Documentation/Training | Technical Writing | Knowledge Management | SaaS Documentation, Content Operations, Help Center Strategy
04/06/2026
Validated Reviewer
Review source: Organic

Feature-Rich In-App Help with Continuous Innovation

|KnowledgeOwl
My team evaluated multiple knowledge base providers, and none offered the feature-rich capabilities of KnowledgeOwl. The ability to deliver in-app, contextual help significantly reduces user frustration by eliminating the need to navigate between multiple windows. What I value most is KnowledgeOwl’s commitment to continuous innovation, consistently adding new functionalities that enhance both the user and admin experience.

About

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HQ Location:
Broomfield, CO

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What is KnowledgeOwl?

KnowledgeOwl is a knowledge management software platform designed to help businesses create, manage, and share documentation and knowledge bases. The platform offers user-friendly tools for building online help manuals, FAQs, and internal wikis, enabling organizations to streamline information sharing and improve customer support. KnowledgeOwl caters to various industries, providing customizable templates and robust analytics to enhance knowledge accessibility and user engagement. For more information, visit their website at https://www.knowledgeowl.com.

Details

Year Founded
2015