I really like how easy KnowledgeOwl is to use and how intuitive the UI is. The constant release of new features like the AI chatbot keeps things exciting. The support is fantastic and truly second to none—they're amazing anytime we reach out. The platform is solid, stable, and reliable, and it's reassuring knowing the excellent documentation is available to help us make full use of its features. Setting up extra knowledge bases has been very easy and straightforward as well.

KnowledgeOwl is very intuitive and easy to write articles with. It hardly requires any explanations when a colleague needs to support with writing articles. Also for our clients it is very easy to use and find what they are looking for. Their Customer Service and team overall is exceptional - very quick, friendly and most importantly always helpful. They manage to spread a lot of positivity via mail which is really rare these days. Also their own Knowledge Base is very well maintained. Additionally, they update you regularly on new features.

I appreciate that KnowledgeOwl is really good at organizing all the answers people need to find and staying on top of it. The version control feature helps me make sure I'm always on top of the latest information to provide to users. It also includes custom synonyms, which allow me to use terminology specific to each organization. I also like that it has a lot of other great features that some big providers, such as Zendesk, don't do well. Their service is excellent, and I find the initial setup very simple and straightforward. In recent months, they have also added setup guidance, which is helpful. When comparing it to previous tools like Zendesk and Teamworkdesk, KnowledgeOwl offers more features for the money. Lastly, I can use it on both Microsoft and Google environments, and it works just fine.