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Kapiche

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42 reviews
  • 1 profiles
  • 3 categories
Average star rating
4.7
Serving customers since
2016
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Kapiche Reviews

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Profile Name
Star Rating
36
6
0
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0
AS
Ashley S.
10/16/2022
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review

Very thankful I have found Kapiche. A great product, and incredible customer service

The onboarding process was the best I have ever experienced - it enabled me to get the best out of Kapiche. The tool itself is clever, easy to use and has saved me and the team a lot of time. We are now able to provide an added layer of depth in reporting.
Verified User in Hospitality
UH
Verified User in Hospitality
09/30/2022
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review

Kapiche is an affordable solution with excellent customer service

Kapiche's customer service. From sales process to implementation Kapiche's team has been very attentive every step of the way! It is clear they want their customers to be successful with their product. API is easy to set up without any technical knowlege. Their storyboard feature is a great quick snapshot of the conversation that is happening. I also like that you are able to tie NPS to your conversation to see what is driving the metric up or down.
GS
Gordon S.
08/27/2022
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review

Valuable tool for both text analytics and to simply querying

There are actually two features of Kapiche that I like best: 1. The "storyboard" tool for discovering associated concepts. 2. Their wonderfully simple query tool which makes it extremely simple to create complicated queries.

About

Contact

HQ Location:
Fortitude Valley, QLD

Social

@kapicheofficial

What is Kapiche?

Kapiche is a cloud-based insights platform that specializes in transforming unstructured text data into actionable insights. By utilizing advanced natural language processing (NLP) and machine learning technologies, Kapiche enables organizations to automatically analyze and interpret large volumes of customer feedback, such as survey responses, reviews, and support tickets. This empowers businesses to understand customer sentiments, identify trends, and make data-driven decisions to improve customer experience and operational efficiency. Kapiche's user-friendly interface and robust analytical capabilities allow users to uncover deep insights without requiring technical expertise.

Details

Year Founded
2016
Website
www.kapiche.com