Kapiche's ability to analyse written feedback from customers, i.e. NPS comments, CSAT comments, Survey results, is a game-changer. It is very easy to use and helps you understand what your customers are saying by providing quantitative insights on your qualitative feedback. Kapiche not only analyses the written responses but also suggests themes in the responses to help you understand feedback that you might be missing and the impact of that feedback. This also means that you don't need to spend time 'training' the system to recognise themes and concepts in your data. Kapiche allows us to segment our written feedback and assess the impact of these various themes by our customer metrics. And enables us to make smarter decisions when planning our feature development, and to assess the success of our products with customers. The built-in dashboards provide a range of ways to assess the data and drill into the feedback our customers provide, which is fantastic for sharing with stakeholders. On top of all this, Kapiche has been very proactive in supporting the setup and initial analysis of our feedback pipeline. They have been extremely easy to work with and always available to provide hints, tips and suggestions on how we can gain even more out of their system.

I like how Kapiche takes the thousands of messages that we receive and creates a story that we can see at a glance with the ability to delve deeper and see the nuances of the story.

Speed and accuracy coupled with ease of use.