Intercom, Inc.
3,886 reviews
- 1 profiles
- 15 categories
Average star rating
4.5
#1 in 2 categories
Grid® leader
Serving customers since
2011
Intercom, Inc. Reviews
AR
Althaaf R.
AW
Adira W.
Head of Customer Success at Dibs | BSc in Computational Biology (Computer Science & Biology)Fast Help Center Answers That Free Up Our Team for Complex Issues
It helps with the initial conversations with our customers. He has access to our help center and can answer basic “how-to” questions, which leaves us more time to deal with the more complicated tasks that he can’t currently resolve. In terms of performance, Fins response time is very good giving our customers the feeling that they can receive help and answers even when the team is preoccupied with other things.
AF
Verified User in Financial Services
Good Integration and Ease, but Concerns with Security
What I like most about Fin is the way it communicates. At times, it sounds very human, and that is a very positive point. I also believe that the Workflows are very good for solving many cases.
In daily life, it allows us to resolve many cases easily and quickly for the clients.
It has some integrations, like Notion, website, etc.
In terms of performance, it meets expectations well and there are few downtimes. The price is okay, but it could improve in terms of FinAI per resolution; we find it expensive.
Fin offers various trainings, and we can track the progress.
About
What is Intercom, Inc.?
Fin is the Customer Agent company delivering perfect customer experiences – from support to sales to commerce. 30,000+ companies use our products. Fin resolves over 2 million conversations weekly, is doubling growth year on year, and has surpassed $400M in annual recurring revenue. Founded as Intercom in 2011, we revolutionized modern customer communication. When it became clear AI would fundamentally reshape the industry, we reinvented the company – rebuilding our product, infrastructure, and team around AI. Still founder-led, we're one of the largest and fastest-growing private software companies in the world, with more than 1,400 people across six global offices.
Details
Year Founded
2011
Website
www.intercom.com