Intercom, Inc.
3,886 reviews
- 1 profiles
- 15 categories
Average star rating
4.5
#1 in 2 categories
Grid® leader
Serving customers since
2011
Intercom, Inc. Reviews
GC
Verified User in Consumer Services
Efficient for Simple Tasks, But Error-Prone on Complex Requests and Language Handling
It really saves us time by taking care of simple requests so we can use that time in other customer inquiries that are more complicated.
GD
Verified User in Design
Effortless for Support Teams: Smooth Copilot Integration & Easy Help Center Creation
easy to use for a team of support staff, copilot integration works well, help center article creation is easy
G
Verified User
Effortless Setup, Time-Saving Features, Needs Workflow Flexibility
I appreciate how easy it is to set up the AI chat in Fin, along with the rest of the features like the knowledge center and outbound messaging. Everything is connected, making it simple to direct someone from a chat to an article. Fin allows users to ask questions quickly without needing to wait for us, saving time for both users and our team. The outbound messaging feature is particularly important as it allows us to put up banners and tooltips easily, bypassing any engineering efforts we don't have in place.
About
What is Intercom, Inc.?
Fin is the Customer Agent company delivering perfect customer experiences – from support to sales to commerce. 30,000+ companies use our products. Fin resolves over 2 million conversations weekly, is doubling growth year on year, and has surpassed $400M in annual recurring revenue. Founded as Intercom in 2011, we revolutionized modern customer communication. When it became clear AI would fundamentally reshape the industry, we reinvented the company – rebuilding our product, infrastructure, and team around AI. Still founder-led, we're one of the largest and fastest-growing private software companies in the world, with more than 1,400 people across six global offices.
Details
Year Founded
2011
Website
www.intercom.com