Intercom, Inc.
3,888 reviews
- 1 profiles
- 15 categories
Average star rating
4.5
#1 in 2 categories
Grid® leader
Serving customers since
2011
Intercom, Inc. Reviews
VB
Valeria B.
Fin solves a lot more than I expected
These days, Fin is clearly built around AI, and you can see it in almost everything they keep adding. The AI Agent does a lot more than answer common questions. It understands the context of the conversation, pulls information from our knowledge base, follows the workflows we've set up, and can even trigger actions in connected systems when needed. That alone takes a lot of pressure off the team because not every conversation needs a person involved from the very beginning. We also use Workflows quite a bit to welcome new users, answer common questions, route conversations to the right team, and trigger messages based on what people are doing inside the product. One thing I really like is that most of this can be set up without constantly asking a developer for help.
AF
Verified User in Financial Services
Custom API & Reliable Automation That Transformed Our Workflow
Custom API connection allowing us to automate so many of our tasks. Reliability as well!
GC
Verified User in Consumer Services
Efficient for Simple Tasks, But Error-Prone on Complex Requests and Language Handling
It really saves us time by taking care of simple requests so we can use that time in other customer inquiries that are more complicated.
About
What is Intercom, Inc.?
Fin is the Customer Agent company delivering perfect customer experiences – from support to sales to commerce. 30,000+ companies use our products. Fin resolves over 2 million conversations weekly, is doubling growth year on year, and has surpassed $400M in annual recurring revenue. Founded as Intercom in 2011, we revolutionized modern customer communication. When it became clear AI would fundamentally reshape the industry, we reinvented the company – rebuilding our product, infrastructure, and team around AI. Still founder-led, we're one of the largest and fastest-growing private software companies in the world, with more than 1,400 people across six global offices.
Details
Year Founded
2011
Website
www.intercom.com