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Intercom, Inc.

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3,887 reviews
  • 1 profiles
  • 15 categories
Average star rating
4.5
#1 in 2 categories
Grid® leader
Serving customers since
2011

Profile Name

Star Rating

2832
832
133
43
47

Intercom, Inc. Reviews

Review Filters
Profile Name
Star Rating
2832
832
133
43
47
Verified User in Financial Services
AF
Verified User in Financial Services
06/29/2026
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review

Custom API & Reliable Automation That Transformed Our Workflow

|Fin
Custom API connection allowing us to automate so many of our tasks. Reliability as well!
Verified User in Consumer Services
GC
Verified User in Consumer Services
06/29/2026
Validated Reviewer
Review source: Seller invite
Incentivized Review

Efficient for Simple Tasks, But Error-Prone on Complex Requests and Language Handling

|Fin
It really saves us time by taking care of simple requests so we can use that time in other customer inquiries that are more complicated.
Verified User in Design
GD
Verified User in Design
06/29/2026
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review

Effortless for Support Teams: Smooth Copilot Integration & Easy Help Center Creation

|Fin
easy to use for a team of support staff, copilot integration works well, help center article creation is easy

About

Contact

HQ Location:
San Francisco, CA

Social

@fin_ai

What is Intercom, Inc.?

Fin is the Customer Agent company delivering perfect customer experiences – from support to sales to commerce. 30,000+ companies use our products. Fin resolves over 2 million conversations weekly, is doubling growth year on year, and has surpassed $400M in annual recurring revenue. Founded as Intercom in 2011, we revolutionized modern customer communication. When it became clear AI would fundamentally reshape the industry, we reinvented the company – rebuilding our product, infrastructure, and team around AI. Still founder-led, we're one of the largest and fastest-growing private software companies in the world, with more than 1,400 people across six global offices.

Details

Year Founded
2011