Intercom, Inc.
3,887 reviews
- 1 profiles
- 15 categories
Average star rating
4.5
#1 in 2 categories
Grid® leader
Serving customers since
2011
Intercom, Inc. Reviews
AF
Verified User in Financial Services
Good Integration and Ease, but Concerns with Security
What I like most about Fin is the way it communicates. At times, it sounds very human, and that is a very positive point. I also believe that the Workflows are very good for solving many cases.
In daily life, it allows us to resolve many cases easily and quickly for the clients.
It has some integrations, like Notion, website, etc.
In terms of performance, it meets expectations well and there are few downtimes. The price is okay, but it could improve in terms of FinAI per resolution; we find it expensive.
Fin offers various trainings, and we can track the progress.
GC
Verified User in Computer Software
Easy Article Management and Good AI for Customer Support
I like how easy it is to manage articles and especially like that I can see what conversations customers have opened while looking at a specific article. I also like being able to sync external sites into the knowledge-base, which I use for adding our changelog details into FIN. It's easy to correct FIN anytime it answers incorrectly and the stats and reports are good as well.
Support is also great - they are always friendly and helpful when you need to speak to someone. They obviously also use FIN for AI support and it resolves my issues most of the time, but the team jumps in normally same-day if the AI can't resolve it.
UM
Verified User in Manufacturing
Straightforward Setup, But Lacks Recommendation
I like Fin because it's pretty technical and goes into quite a bit of detail. It's not overly sycophantic like some AIs can be and is pretty much straight to the point. It's also quite useful how it can include links to external sources to provide further details to the customers.
About
What is Intercom, Inc.?
Fin is the Customer Agent company delivering perfect customer experiences – from support to sales to commerce. 30,000+ companies use our products. Fin resolves over 2 million conversations weekly, is doubling growth year on year, and has surpassed $400M in annual recurring revenue. Founded as Intercom in 2011, we revolutionized modern customer communication. When it became clear AI would fundamentally reshape the industry, we reinvented the company – rebuilding our product, infrastructure, and team around AI. Still founder-led, we're one of the largest and fastest-growing private software companies in the world, with more than 1,400 people across six global offices.
Details
Year Founded
2011
Website
www.intercom.com