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Intercom, Inc.

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3,886 reviews
  • 1 profiles
  • 15 categories
Average star rating
4.5
#1 in 2 categories
Grid® leader
Serving customers since
2011

Profile Name

Star Rating

2832
831
133
43
47

Intercom, Inc. Reviews

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Profile Name
Star Rating
2832
831
133
43
47
Keirstin D.
KD
Keirstin D.
Sr. Product Support Specialist / Team Lead
07/06/2026
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review

Fin Streamlines Support by Triaging Simple Requests

|Fin
I like that Fin acts as the front line of defense, essentially triaging questions and requests so we don’t have to deal with—or even see—the simple ones he can handle.
Laura G.
LG
Laura G.
07/06/2026
Validated Reviewer
Verified Current User
Review source: Organic

Great customer service software for B2B

|Fin
Most helpful: - Fin is continuously improving, making its performance better every week - it can be completely managed within customer support, but it doesn't have to. It's a tool that we use for marketing/product too, when it comes to feature adoption and news - their vision "AI first" is great
Verified User in Hospital & Health Care
AH
Verified User in Hospital & Health Care
07/02/2026
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
Translated Using AI

AI-supported customer support for confident answers

|Fin
Focus of AI on Customer Support. Thus, confident responses.

About

Contact

HQ Location:
San Francisco, CA

Social

@fin_ai

What is Intercom, Inc.?

Fin is the Customer Agent company delivering perfect customer experiences – from support to sales to commerce. 30,000+ companies use our products. Fin resolves over 2 million conversations weekly, is doubling growth year on year, and has surpassed $400M in annual recurring revenue. Founded as Intercom in 2011, we revolutionized modern customer communication. When it became clear AI would fundamentally reshape the industry, we reinvented the company – rebuilding our product, infrastructure, and team around AI. Still founder-led, we're one of the largest and fastest-growing private software companies in the world, with more than 1,400 people across six global offices.

Details

Year Founded
2011