Introducing G2.ai, the future of software buying.Try now
Intercom, Inc.
3,662 reviews
- 1 profiles
- 14 categories
Average star rating
4.5
#1 in 3 categories
Grid® leader
Serving customers since
2011
Intercom, Inc. Reviews
MP
Manish P.
Streamlined Customer Support with Learning AI
I really appreciate how accurate Fin by Intercom is; it's incredibly effective in learning and adapting as we use it, which enhances its functionality over time. This feature significantly frees up our resources, allowing us to reduce the number of support agents required while maintaining a high level of service. Moreover, it improves the overall experience for our customers by resolving inquiries swiftly without requiring human intervention. The fact that it was very easy and simple to set up also added to its appeal for our team, facilitating a seamless integration into our operations.
UI
Verified User in Internet
Reliable, Easy-to-Train Support Assistant That Feels Like an Extra Teammate
Fin is incredibly reliable. I learns FAST. It understands customer questions well, provides clear answers, and reduces a huge amount of repetitive workload for our support team. I love how easy it is to train; no complicated setup, just connect it to your help content and it instantly becomes useful. The ability to hand off to a human seamlessly also gives us confidence that customers are always taken care of. Overall, it feels like having an extra teammate who works 24/7 with consistent quality.
JB
Jorge B.
Streamlines Responses but Pricing Complexity
I enjoy using Fin by Intercom for its ability to efficiently redirect emails to the correct queue and respond to general inquiries, which greatly reduces time spent on repetitive tasks like answering the same topics for different people. I love how it automates responses using workflows, providing precise replies without unnecessary verbosity, and effectively using internal documentation, which is simply awesome. Setting up Fin by Intercom was a pleasant experience due to its logical structure and understandable process, making the automation of tasks an insightful journey. Furthermore, I appreciate the reduction in unproductive time thanks to its functionality and the positive impact it has had on our workflow. These aspects collectively boost our team's efficiency and make handling inquiries much more manageable.
About
What is Intercom, Inc.?
Trusted by over 30,000 customer service leaders and backed by more than a decade of CS experience, Intercom is the leading AI customer service company, helping businesses deliver incredible customer experiences at scale. We make two products: Fin, the highest-performing AI Agent in customer service—available on any helpdesk. And the Intercom Customer Service Suite, which combines the #1 AI Agent with a next-generation Helpdesk on a single platform that maximizes team efficiency and delivers superior service.
Details
Year Founded
2011
Website
www.intercom.comHunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
