Intercom, Inc.
3,911 reviews
- 1 profiles
- 16 categories
Average star rating
4.5
Serving customers since
2011
Intercom, Inc. Reviews
G
Verified User
Saves Time, Stress, and Boosts Team Support
I really like that Fin saves me time and stress. It helps me throughout my day-to-day tasks and fills in knowledge gaps and processes for me. Setting it up was also very easy.
OD
Oleg D.
Using Intercom for work
Its efficiency is most impressive. Fin instantly and accurately resolves a huge volume of our customer queries, pulling answers directly from our knowledge base. It's like having a brilliant, tireless support agent working 24/7, which has freed up our human team to focus on more complex, high-value interactions.
PG
Pierre G.
Customer Support ManagerFlexible, powerful, and an integral part of our ecosystem
Flexibility is the big win here. We can put the Fin messenger on any surface we own, and we have a ton of analytics, plus the ability to build our own custom reports. The Reports UI also lets us resize those custom reports so we can put together a dashboard that fits what we need.
About
What is Intercom, Inc.?
Fin is the Customer Agent company delivering perfect customer experiences – from support to sales to commerce. 30,000+ companies use our products. Fin resolves over 2 million conversations weekly, is doubling growth year on year, and has surpassed $400M in annual recurring revenue. Founded as Intercom in 2011, we revolutionized modern customer communication. When it became clear AI would fundamentally reshape the industry, we reinvented the company – rebuilding our product, infrastructure, and team around AI. Still founder-led, we're one of the largest and fastest-growing private software companies in the world, with more than 1,400 people across six global offices.
Details
Year Founded
2011
Website
www.intercom.com