Intercom, Inc.
3,886 reviews
- 1 profiles
- 15 categories
Average star rating
4.5
#1 in 2 categories
Grid® leader
Serving customers since
2011
Intercom, Inc. Reviews
JF
Jessica F.
Head of Customer Success Hello DataReal-Time Omni-Channel Support That’s Easy to Train On
The omni-channel support is fantastic. It updates in real time and is easy to train new hires on. I’ve used several competitors, but I always come back to Fin as the best vendor.
AF
Verified User in Furniture
Operator Makes Building Procedures Easy with a Beginner-Friendly UI
Intercom's Operator is my favorite part about Fin because it is able to build procedures, guidances and its content source by just a few simple prompts. The UI is also beginner friendly with easy tabs to navigate through.
JC
Jamie C.
Intuitive Support Solution with Room for Improvement
I find Fin incredibly useful for supporting customers, as it offers an intuitive and easy all-in-one way to switch between chat, email, and calls with just a few clicks. I can manage multiple conversations simultaneously, which is a big help. The AI assistant is great; it understands our terms and conditions thoroughly and has a knowledge base of past conversations, which is really handy for seeing how similar situations were handled before. The Notes feature is a highlight because it lets me easily communicate with supervisors or coworkers, either to request assistance or to share information.
About
What is Intercom, Inc.?
Fin is the Customer Agent company delivering perfect customer experiences – from support to sales to commerce. 30,000+ companies use our products. Fin resolves over 2 million conversations weekly, is doubling growth year on year, and has surpassed $400M in annual recurring revenue. Founded as Intercom in 2011, we revolutionized modern customer communication. When it became clear AI would fundamentally reshape the industry, we reinvented the company – rebuilding our product, infrastructure, and team around AI. Still founder-led, we're one of the largest and fastest-growing private software companies in the world, with more than 1,400 people across six global offices.
Details
Year Founded
2011
Website
www.intercom.com