Intercom, Inc.
3,886 reviews
- 1 profiles
- 15 categories
Average star rating
4.5
#1 in 2 categories
Grid® leader
Serving customers since
2011
Intercom, Inc. Reviews
G
Verified User
AI-Driven, User-Friendly with Room for Critical Thinking Improvements
I like Fin's interface and the ability to edit procedures quickly. It's easy to use for both technical and non-technical users. The initial setup was pretty seamless, with some minor communication issues during migration but overall smooth.
AI
Verified User in Information Technology and Services
Great UI, but struggles with end-to-end support
Fin has great UI, it works extremely well for basic questions, providing intelligent, customised answers for customers that a human support agent could not produce so quickly.
AI
Verified User in Information Technology and Services
Easy Setup and High Accuracy—Fin Drives Strong Deflection
It's easy to set up and maintain, with clear areas marked for each element of the AI - guidance, procedures, attributes etc. This has enabled us to achieve over a 50% deflection rate, and the accuracy rate provided by Fin is high based on the content that we have fed it.
About
What is Intercom, Inc.?
Fin is the Customer Agent company delivering perfect customer experiences – from support to sales to commerce. 30,000+ companies use our products. Fin resolves over 2 million conversations weekly, is doubling growth year on year, and has surpassed $400M in annual recurring revenue. Founded as Intercom in 2011, we revolutionized modern customer communication. When it became clear AI would fundamentally reshape the industry, we reinvented the company – rebuilding our product, infrastructure, and team around AI. Still founder-led, we're one of the largest and fastest-growing private software companies in the world, with more than 1,400 people across six global offices.
Details
Year Founded
2011
Website
www.intercom.com