Intercom, Inc.
3,886 reviews
- 1 profiles
- 15 categories
Average star rating
4.5
#1 in 2 categories
Grid® leader
Serving customers since
2011
Intercom, Inc. Reviews
ZM
Zsófia M.
Product MarketingSimple, Segment-Based Email Series with clear logic
It’s very simple to create an email series with clear logic, tailored to different customer segments and user languages.
SL
Su Yi L.
Accurate AI Ticket Handling, Clean UI, and Responsive Support
Fin AI has helped us manage the volume of tickets we receive every day, and it’s been effective at answering our users’ questions with good accuracy. We’ve also set up workflows to route certain ticket types to human agents, and that has been working well so far.
Beyond that, the platform is easy to navigate. The interface is clean, and I can usually find what I need without any trouble. When I can’t, it’s straightforward to reach out to Fin’s customer support—whether through the AI bot or live support agents—and they’ve been very responsive and helpful.
We’ve also integrated Asana, and it’s simple to create Asana tasks directly from the platform. This makes it easier for us to track progress on tasks that involve other internal teams.
DL
Daniel L.
Scaling Support with AI & Security @ Vanta | AI Agent Architect | CX Automation & Operations | Building Secure Multi-Agent Support EcosystemsFin Enables Faster Customer Responses and Helpful Insights
Fin is a great assistance enabling faster responses for customers and helpful insights for myself to do my best work.
About
What is Intercom, Inc.?
Fin is the Customer Agent company delivering perfect customer experiences – from support to sales to commerce. 30,000+ companies use our products. Fin resolves over 2 million conversations weekly, is doubling growth year on year, and has surpassed $400M in annual recurring revenue. Founded as Intercom in 2011, we revolutionized modern customer communication. When it became clear AI would fundamentally reshape the industry, we reinvented the company – rebuilding our product, infrastructure, and team around AI. Still founder-led, we're one of the largest and fastest-growing private software companies in the world, with more than 1,400 people across six global offices.
Details
Year Founded
2011
Website
www.intercom.com