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HelpDocs

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19 reviews
  • 2 profiles
  • 2 categories
Average star rating
4.3
Serving customers since
2016

Profile Name

Star Rating

11
7
1
0
0

HelpDocs Reviews

Review Filters
Profile Name
Star Rating
11
7
1
0
0
Cindy P.
CP
Cindy P.
Human Resources Manager at Twitter
10/20/2020
Validated Reviewer
Review source: Organic

An excellent tool with great support and customization features.

It is one of the great platform that aids in better document creation with its great tools. You can adjust its color and content with SEO optimization and also by custom CSS. You can se the article at stale if it is having a product release or even you can reuse your previous data by the clip tool.
John P.
JP
John P.
Product Development Specialist at Amazon
10/20/2020
Validated Reviewer
Review source: Organic

An instant replying tool for satisfying your customers.

HelpDocs is one of the very unique tool for use. A lot of its features are excellent which makes it best for usage. It has the drag and drop list of contents that makes it easier for categorizing your articles. If you have an outdated information, you can mark it as stale and grab the attention into your for future releases. By customizing according to your requirement and navigation purposes, you can make your work unique and remarkable. You also have a filter feature which helps in searching insights and export the data of your need.
Verified User in Higher Education
AH
Verified User in Higher Education
09/26/2019
Validated Reviewer
Review source: G2 invite
Incentivized Review

Customizable and User-Friendly Platform

HelpDocs is incredibly intuitive and user-friendly. It’s a no-nonsense platform that doesn’t add a bunch of fluff to your documentation. At the same time, it’s completely customizable to your specific business needs.

About

Contact

HQ Location:
London

Social

@HelpDocs

What is HelpDocs?

HelpDocs is a comprehensive knowledge base software designed to help companies organize and share information efficiently. Accessible at https://www.helpdocs.io, this platform offers intuitive tools to create, manage, and optimize a customized help center that enhances customer support and internal team knowledge-sharing. With HelpDocs, businesses can streamline support operations, reduce repetitive inquiries, and provide a searchable database of articles to empower user self-service and improve user experience. The platform also includes features such as analytics to track the effectiveness of articles, multilingual support to cater to a global audience, and integrations with popular tool sets to enhance workflow efficiency. Ideal for businesses of any size seeking to maintain an accessible, informative, and professional knowledge base.

Details

Year Founded
2016