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HelpDocs

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19 reviews
  • 2 profiles
  • 2 categories
Average star rating
4.3
Serving customers since
2016

Profile Name

Star Rating

11
7
1
0
0

HelpDocs Reviews

Review Filters
Profile Name
Star Rating
11
7
1
0
0
Verified User in Marketing and Advertising
AM
Verified User in Marketing and Advertising
03/19/2019
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review

Does exactly what it needs to do.

Affordable solution to a seemingly expensive problem.
Verified User in Computer Software
UC
Verified User in Computer Software
01/22/2019
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review

Well rounded with great ongoing support

The structure is great. The features, such as setting an article to stale, ability to add custom CSS, and download articles (or your whole KB!) as a PDF, are fantastic! They're a growing company that is very receptive to feedback. I look forward to every feature release!
Neel D.
ND
Neel D.
Product Lead at ProfitWell
12/12/2017
Validated Reviewer
Review source: G2 invite
Incentivized Review

Incredibly easy to set up and drastically reduced support tickets

I like how easy it was to set up, how quickly we could get our team writing help docs, and how we can integrate it with our live chat tool. Their team is super responsive to questions and great to work with. Highly recommend checking them out for a knowledge base solution.

About

Contact

HQ Location:
London

Social

@HelpDocs

What is HelpDocs?

HelpDocs is a comprehensive knowledge base software designed to help companies organize and share information efficiently. Accessible at https://www.helpdocs.io, this platform offers intuitive tools to create, manage, and optimize a customized help center that enhances customer support and internal team knowledge-sharing. With HelpDocs, businesses can streamline support operations, reduce repetitive inquiries, and provide a searchable database of articles to empower user self-service and improve user experience. The platform also includes features such as analytics to track the effectiveness of articles, multilingual support to cater to a global audience, and integrations with popular tool sets to enhance workflow efficiency. Ideal for businesses of any size seeking to maintain an accessible, informative, and professional knowledge base.

Details

Year Founded
2016