Ability to use system usage data to evaluate a customer’s health. It’s easy to configure automations based on milestones, and the segment filtering is very powerful while still being fast to set up and use. Support and customer success have been very helpful and always on hand

As a CSM, I love that ChurnZero narrows my communication streams by integrating with all of my other platforms. It becomes my source of truth. The AI features it offers allows me to automate the administrative aspects and focus on what truly matters. I find great help from the Snapshot AI, which is great for prepping for calls and account reviews. I also appreciate the scheduled plays and tasks that automatically remind me of approaching lifecycle milestones and potential threats like support tickets open for mutliple days. The dashboard provides key metrics at my fingertips and then backs them up with deeper report which allows me to look for trends, identify potential issues sooner, and dig deeper right away. The information is not siloed. There are many ways to get where I need to be. Also, the flexibility to create custom reports through segments means I'm never without the ability to drill down on the data I need to serve my customers and provide leadership KPIs and metrics at a glance.

Being able to easily automize our platform with CZ (Creating segmentation, playbooks, in-app messages, etc.) We use it every day to keep track of our customers journeys.