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CallMiner

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247 reviews
  • 2 profiles
  • 6 categories
Average star rating
4.5
Serving customers since
2002

Profile Name

Star Rating

174
66
6
0
1

CallMiner Reviews

Review Filters
Profile Name
Star Rating
174
66
6
0
1
Verified User in Telecommunications
UT
Verified User in Telecommunications
03/31/2026
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review

CallMiner OmniAgent Review

What I like best about CallMiner OmniAgent is how it brings together real-time guidance and post-call analytics in one platform. It helps agents improve their performance while they’re actually interacting with customers, not just afterward. I also appreciate how it uses AI-driven insights to identify trends, ensure compliance, and enhance customer experience, which makes the whole process more efficient and data-driven.
Verified User in Telecommunications
UT
Verified User in Telecommunications
03/31/2026
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review

intuitive and simple environment for creating voicebot/chatbot

I like the omniagent environment, it is clear, intuitive, as someone who learned in this environment from the very beginning, I appreciate its clarity.
Matěj P.
MP
Matěj P.
Administrátor provozních systémů, Direct pojišťovna, Brno
03/30/2026
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review

Simple UX with Plenty of Intent Possibilities

Simple UX and lots of possibilities about intents.

About

Contact

HQ Location:
Waltham, MA

Social

@CallMiner

What is CallMiner?

CallMiner is the global leader in AI-powered conversation intelligence and customer experience (CX) automation. CallMiner captures and analyzes 100% of omnichannel customer interactions, delivering deep intelligence to optimize processes, enhance agent performance, and automate workflows and conversations at scale. With advanced AI and industry-leading analytics, CallMiner helps organizations transform customer insights into operational efficiency, cost reductions, and faster, data-driven business decisions. CallMiner is trusted to improve CX for leading brands across technology, media and telecom, retail, manufacturing, financial services, healthcare, and travel & hospitality.

Details

Year Founded
2002
Website
callminer.com