I really appreciate that Balto has completely automated our process, which means we spend less time on manual work each week and it makes our work easier. It provides agents with dynamic prompts for the best discovery questions and rebuttals exactly when needed. I find it convenient that it uses a smart checklist to ensure agents hit every required talking point, preventing variations in service quality. What I like most about Balto is that it helps a lot with making our job more efficient. I value the scripting feature the most because it provides the steps needed to make our work easy. The initial setup was the easiest way I've experienced and I'd rate my likelihood to recommend Balto as a 10 out of 10.

I really appreciated the wonderful implementation of Balto. The team made the process so smooth and kept us on track. They were really clear about what we needed to do to get the product launched. I'm also quite pleased with how easy the initial setup was, it was extremely easy. I particularly value the AI call rating process we're using the most, and the chat checklist feature that helps keep our agents consistent when handling different calls.

Efficient for getting information when you are in a call or helping someone