Having a partner like Balto has been great. The features are very helpful to our team and the implementation process was exceptional. Andrew and the team we work with are knowledgable, efficient, and do a fantastic job of getting us up and running.

I use Balto when responding to calls. It helps me by being more effective and creates detailed wrap-up notes to easily copy and paste into other apps like Salesforce. Balto helps me by finding answers to basic questions, greeting customers correctly, and gathering notes while I'm working on other tasks. I like being able to address every detail the customer mentions because Balto listens to the whole conversation. What I like most about Balto is being able to multitask while also not missing any detail of the conversation because Balto takes down notes. I also enjoy how Balto gives me positive feedback and reminds me to sound more 'human'. Balto reminds me to not only address the customer's needs but also react to the customer's feelings. Additionally, the initial setup of Balto was extremely easy.

I like that Balto helped us scale QA because it allowed us to score more calls. I appreciate the great support team. They take feedback well. The initial setup was easy.