Search results for ToDesk

OfficeAssistant is a simple email help desk for small and mid-sized businesses in Poland (Polish-language interface). Every customer email becomes a ticket with a number, status, priority and owner; the team works from a shared queue with internal notes, canned responses and auto-acknowledgements. For each new message, AI prepares a summary, a category and a draft reply based on the company's knowledge base (price lists, terms, FAQ). A person reviews and sends every reply — AI never answers customers on its own. Works with IMAP/SMTP mailboxes and Microsoft 365 / Outlook.com. Flat pricing per account instead of per agent; 14-day free trial, no card required.

Supora is a shared inbox and help desk for small customer support teams. Each workspace gets a dedicated inbound address. Teams forward their existing support address to it or, on the Pro plan, send and receive from their own domain. Incoming emails are grouped into threaded conversations and automatically categorized as billing, bug, question or spam. An embeddable live chat widget sends website messages into the same queue as email. Operators reply from a web app. Features include tags, saved replies with placeholders, saved and pinned views, a keyboard command palette, an away message, and open and closed states for each conversation. The Starter plan costs $19 per month for up to 3 users. The Pro plan costs $29 per month with 3 users included and $10 per month for each additional user, and adds sending from a custom domain. Both plans include a 14-day free trial.

Remio Remote Desktop is a free remote desktop app that lets you control your Mac, Windows PC or Linux computer from an iPhone, iPad, Android phone or tablet, Mac, Windows PC or Apple TV, at home or over the internet. It streams up to 6K at 120 FPS with hardware H.265 and is built natively for every platform. Setup takes seconds: install the free Remio Host on your computer, then scan its QR code or type its Device ID and six-digit PIN. No account, no router configuration, no opened ports. The remote desktop reshapes itself to your screen, a MacBook keeps working with its lid closed, and a phone, tablet or another computer can be a second monitor for a Mac, Windows PC or Linux computer. You can invite someone to help for 1, 8 or 24 hours with only the permissions you choose. Video, audio, input, clipboard and files are end-to-end encrypted. Free with no time limit, no ads and no commercial-use detection; optional Remio Pro is $1.99/month with a 7-day free trial. Who it's for: people who work from an iPad or phone, reach an office or home computer from anywhere, help colleagues or family with a computer, or use a tablet as a second monitor.

RikrDesk is an affordable, easy-to-use help desk platform that brings customer support tickets and shared team tasks together in one place. With customizable workflows, automation, a self-service customer portal, and a knowledge base, it helps teams stay organized, collaborate effortlessly, and get things done - all without breaking the bank.

Accès à distance à vos applications Windows depuis un navigateur : l’alternative française à Microsoft RDS et Citrix, avec support en français. TS2log Remote Access permet de publier vos applications Windows, y compris client-serveur, et d’y accéder à distance depuis un simple navigateur HTML5 ou en RDP, sur PC, Mac, tablette, smartphone ou Chromebook. Il s’installe sur un serveur Windows et le transforme en serveur d’accès à distance multisession en quelques minutes, sans la complexité d’une ferme Microsoft RDS ou d’une infrastructure Citrix. Les licences sont calculées par session simultanée, et non par utilisateur nommé : un même utilisateur peut ouvrir plusieurs sessions sans surcoût. Trois éditions couvrent tous les besoins : Printer : connexion à distance et impression ; Mobile : en plus, un portail web sécurisé compatible HTML5 ; Gateway : en plus, une ferme de serveurs avec passerelle et répartition de charge. Les éditeurs et hébergeurs disposent aussi d’un portail de licences en volume, alternative au SPLA Microsoft. TS2log est distribué par Soft4Europe, qui assure le support, la documentation, la formation et l’accompagnement en français. Fonctionnalités clés Portail web HTML5 et connexion RDP Certificats SSL gratuits pour les connexions HTTPS Impression à distance sans pilote : imprimante universelle et imprimante virtuelle PDF 4 modes d’affichage : Remote Taskbar, Floating Panel, Application Panel, Desktop Folder Génération à la volée de postes clients de connexion Ferme de serveurs et répartition de charge (édition Gateway) Licences par session simultanée, licences en volume pour les éditeurs et hébergeurs Pour qui : éditeurs de logiciels, hébergeurs, intégrateurs, revendeurs, DSI et PME. Tarifs : à partir de 255 € pour 3 licences (édition Printer), version d’essai disponible.

HelpDesk by Portali.Space is a multi-tenant SaaS ticketing system built for customer support teams in Europe. It ships with five languages out of the box — Slovak, Czech, English, German and Spanish — and is fully GDPR-compliant with EU data residency. Inbound email becomes a ticket automatically, and replies thread correctly thanks to RFC-compliant email threading with sender anti-spam policies. SLA policies respect business hours, pause automatically while you wait for the customer, and escalate in three levels before a breach becomes a problem. An AI assistant (built on Anthropic Claude) answers from your knowledge base, creates and updates tickets, and runs macros — included in plans, not sold as an add-on. Support teams get automation rules, macros, tags, saved filters, CSAT surveys, watchers and bulk operations. Administrators get SLA compliance reporting with drill-down to individual tickets, webhooks, a REST API and SSO (Azure AD, Google, Okta) on the Enterprise plan. A public, SEO-friendly help center comes included. The Free plan is free forever — no credit card, no trial countdown. Paid plans add capacity and advanced features; see the live pricing page.

Cove Inbox gives small support teams a branded website chat, a shared inbox, help articles, and simple workflows in one place. Pricing is per workspace with unlimited conversations: Free for 2 seats, Mini $39/mo for 10 seats with email, Shopify, Slack and webhook connections, Essentials $89/mo for 25 seats, and Plus $219/mo for 50 seats.

Xupport is a helpdesk for teams of any size. Live chat, email and a public form each open the same numbered ticket in one shared inbox, with status, assignee, tags, snooze, merge, SLA and CSAT. Publish a Markdown help center, optionally on your own hostname. The AI assistant answers only from your published articles; if they don't cover the question, a person takes over. Slack on Growth and Scale. Public API and signed webhooks on every plan. Priced per workspace, not per seat. 5-day trial.

Foliosio is an AI-native helpdesk built for solo founders and tiny teams who need to support their customers without hiring a support team or spending hours answering repetitive questions. It brings conversations from chat and email into one inbox, uses product knowledge and context to generate more accurate, relevant answers, and helps founders understand support trends through analytics. Its real value is turning customer support from a constant interruption into a streamlined system that can scale with the business, letting founders spend less time answering tickets and more time building their products.

Jemalys Demandes is a French-language work request (help desk) software for companies: anyone in the company reports a breakdown, building work or IT need in thirty seconds from a PC or a phone on the company network; the manager is notified on Telegram, takes the request in charge, assigns it, tracks it and closes it with a PDF work order. Short form open to all (who, category, equipment, urgency, what), a list with counters, colour category buttons, filters by status and urgency and overdue requests in red; handling with who, dates, work done and material used, closing date set automatically; directory of requesters and technicians, equipment by category, your own colours. It is the work request module of Jemalys GMAO as a standalone app. Installed on your own Windows PC: no subscription, no cloud, a one-time licence. Free online demo on jemalys.fr.

HallaHelps is a shared inbox and help desk for small businesses that answer customer email. Connect the address your customers already write to, like support@ or info@, and every message lands in one inbox your whole team can see. Assign conversations, set a status, leave internal notes, and see who is already replying, so nothing gets missed or answered twice. Replies still go out from your own email address. Every plan includes saved replies, tags, rules that auto-assign and sort mail, customer history, satisfaction ratings, reports, a public help center, and a help widget for your website. Slack and Microsoft Teams alerts and a Stripe connection show billing details right in the conversation. Teams moving from Help Scout, Zendesk or Freshdesk can import their past conversations. The optional Pro add-on adds translation in 33 languages, AI rewriting, advanced reports, webhooks, Zapier and Make, and a help center on your own domain. Pricing is flat by plan, not per agent: Starter is $39 a month for up to 3 people, and Pro is one price for all seats.

A helpdesk that’s powerful without being complicated Most support software makes you choose. Simple tools are quick to set up but run out of road as you grow. Powerful platforms do everything, but come with setup calls and settings screens nobody wants to touch. PureDesk was built to avoid that trade-off. Everything in one inbox Live chat, email and your customer portal all land in one shared inbox. Every conversation becomes a ticket with a priority, an owner and a full reply thread, so your team works from one place. Set up in minutes, not weeks There’s no setup call and no implementation project. Create your workspace. Your shared inbox is ready as soon as you sign up. Connect your channels. Paste one script tag on your site for live chat and give customers your support email. Both feed the same inbox. Start replying. Assign, resolve and track how your team is performing. Powerful where it counts Easy to use doesn’t mean basic. AI-assisted replies: AI drafts replies for agents to review, or answers live chats automatically using your knowledge base, even out of hours. Email-to-ticket: Customer emails become tickets automatically, and replies go straight back to their inbox. Knowledge base: Publish answers so customers can help themselves. Automation: Round-robin assignment, keyword tagging and auto-closing of stale conversations. Reporting: Response times, resolution times and customer satisfaction, by team or by agent. Sensible pricing Free: ticketing, a contact directory and one embeddable widget, with no time limit. Starter (£24/month): up to 10 agents and 1,000 contacts. Pro (£79/month): unlimited agents and contacts, priority support, and the AI Assistant with 500 sessions a month. Upgrade from inside the app whenever you need to. There’s no sales call and no credit card needed to start. Who it’s for Small and growing teams that want a proper helpdesk without enterprise cost or complexity, from SaaS companies to online shops and service businesses. FAQ How long does setup take? Your workspace is ready on sign-up, and live chat is one script tag. Is there a free plan? Yes, with no time limit and no credit card required. Does PureDesk use AI? Yes. On Pro, the AI Assistant drafts or sends replies using your knowledge base. Can I try it first? Yes. The live demo on puredesk.uk needs no login. Try it for yourself Explore the live demo or create a free workspace at puredesk.uk. You could be answering your first ticket in minutes.

Tickets, email and a knowledge base — the full platform for one per-agent price, not a checklist gated behind higher tiers.

supahelp is an AI-native support platform for SaaS teams. You can chat with Supa, our AI agent, to sort out a support request before you even open it, and you can let it build and manage your whole help center. Get onboarded and get your AI powered help center under 5 minutes.

AurionAI is an AI helpdesk that answers IT and customer support requests across phone, chat, email and WhatsApp with one AI agent. The AI voice agent answers calls in 10 languages, identifies the caller, finds the answer in your knowledge base, and creates or updates the ticket in the tool you already use: HaloITSM, ServiceNow, Freshservice, Jira Service Management, Freshdesk or Zendesk. When a caller needs a person, a live agent takes over in the same conversation from a unified inbox. AurionAI also includes a branded help center, an AI copilot for agents, a visual no-code workflow builder, SLA management and analytics. Data is hosted in the EU (AWS Paris).

ZynTrail is customer service software for small and mid-sized support teams: a help desk and contact centre in one product. Email, phone calls, Facebook Messenger, Instagram, WhatsApp Business and the chat on your website arrive as tickets in one queue. Each customer has one history with every call, email and message in order, so whoever answers sees what was said before. ZynTrail has its own cloud phone system with a softphone in the browser. Every inbound call opens a ticket, missed calls included, and answered calls keep their recording. The product also covers reply deadlines (SLA) by priority, departments and routing, a knowledge base with an AI assistant that drafts replies, shift planning and work time with automatic assignment to people on shift, satisfaction surveys, reports with Excel export, a customer portal, and webhooks for shops, forms, Zapier, Make and n8n. Pricing is per team, not per agent: Start €35 a month for up to 3 people, Business €75 for up to 10, Pro €149 for up to 25 (excl. VAT). Enterprise with telephony on request. Onboarding and setup are free on every plan, and support from our team is unlimited from Business up. Hosted in the EU. Interface in English, Bulgarian and Russian. 30-day free trial and a live demo without sign-up.

Kerux is a customer support help desk for small and mid-sized teams. It turns email, live chat and web form messages into tickets in a shared inbox, with assignment, internal notes, tags, workflows, SLA targets and reporting. Teams can publish a help center, and an AI agent answers customer questions from those articles, handing anything it cannot answer to a person with a note explaining why. The AI runs on an API key the customer holds with one of eight supported AI providers, and the customer sets a monthly spend limit. Kerux is priced per agent. It integrates with Slack, Shopify, Linear, Jira and Claude, and imports tickets from Zendesk, Intercom, Help Scout and Freshdesk.

A shared inbox, AI-drafted replies, docs and a branded customer portal for small B2B SaaS teams, with the whole team included on every plan.

Optanik Support is ticketing that can run on its own or with the Optanik fleet. One queue takes email requests, a no-account customer portal, Optanik Need Help, and tickets opened by Optanik automations and notifications (for example, a drive that is out of space). The same Optanik email and password open Support, Keyring, and OptaMeet. On a person's first ticket they can enter a device serial, which links the endpoint to them; later email tickets attach to that device. If they have more than one device, the browser lists them. From a ticket, staff can isolate an assigned device on the Optanik Network (the machine's own network is not isolated) and can create, reschedule, or cancel an OptaMeet meeting. When a meeting was scheduled from the ticket, OptAi transcribes it and adds the summary as an internal note. The product includes a live staff queue (all, mine, unassigned, open, pending, resolved, closed), teams and round-robin assignment, categories, branded email templates, internal notes, reports on volume and close speed, a custom ticket email for outbound notifications, REST API and MCP, and webhooks (ticket.created and ticket.replied). Inbound email-to-ticket needs a paid Unified IT endpoint or a $10 owner seat — an Optanik account alone is not enough. Employees and customers who only submit tickets are free. Pricing is $10 per technician per month. On Support alone, the owner is a regular $10 seat. With at least one paid Optanik endpoint, the owner's seat is free.