--- title: Kerux Reviews meta_title: 'Kerux Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter reviews by the users' company size, role or industry to find out how Kerux works for a business like yours. date_modified: '2026-11-06' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service ---

Kerux Reviews & Product Details

Kerux is a customer support help desk for small and mid-sized teams. It turns email, live chat and web form messages into tickets in a shared inbox, with assignment, internal notes, tags, workflows, SLA targets and reporting. Teams can publish a help center, and an AI agent answers customer questions from those articles, handing anything it cannot answer to a person with a note explaining why. The AI runs on an API key the customer holds with one of eight supported AI providers, and the customer sets a monthly spend limit. Kerux is priced per agent. It integrates with Slack, Shopify, Linear, Jira and Claude, and imports tickets from Zendesk, Intercom, Help Scout and Freshdesk.

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Jostin Lopez

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