SYPOS Systems
- 2 profiles
- 2 categories
All Products & Services
A helpdesk that’s powerful without being complicated Most support software makes you choose. Simple tools are quick to set up but run out of road as you grow. Powerful platforms do everything, but come with setup calls and settings screens nobody wants to touch. PureDesk was built to avoid that trade-off. Everything in one inbox Live chat, email and your customer portal all land in one shared inbox. Every conversation becomes a ticket with a priority, an owner and a full reply thread, so your team works from one place. Set up in minutes, not weeks There’s no setup call and no implementation project. Create your workspace. Your shared inbox is ready as soon as you sign up. Connect your channels. Paste one script tag on your site for live chat and give customers your support email. Both feed the same inbox. Start replying. Assign, resolve and track how your team is performing. Powerful where it counts Easy to use doesn’t mean basic. AI-assisted replies: AI drafts replies for agents to review, or answers live chats automatically using your knowledge base, even out of hours. Email-to-ticket: Customer emails become tickets automatically, and replies go straight back to their inbox. Knowledge base: Publish answers so customers can help themselves. Automation: Round-robin assignment, keyword tagging and auto-closing of stale conversations. Reporting: Response times, resolution times and customer satisfaction, by team or by agent. Sensible pricing Free: ticketing, a contact directory and one embeddable widget, with no time limit. Starter (£24/month): up to 10 agents and 1,000 contacts. Pro (£79/month): unlimited agents and contacts, priority support, and the AI Assistant with 500 sessions a month. Upgrade from inside the app whenever you need to. There’s no sales call and no credit card needed to start. Who it’s for Small and growing teams that want a proper helpdesk without enterprise cost or complexity, from SaaS companies to online shops and service businesses. FAQ How long does setup take? Your workspace is ready on sign-up, and live chat is one script tag. Is there a free plan? Yes, with no time limit and no credit card required. Does PureDesk use AI? Yes. On Pro, the AI Assistant drafts or sends replies using your knowledge base. Can I try it first? Yes. The live demo on puredesk.uk needs no login. Try it for yourself Explore the live demo or create a free workspace at puredesk.uk. You could be answering your first ticket in minutes.
SYPOS Systems Ltd is a UK-registered software studio that designs, builds and supports custom software for startups, scale-ups and established businesses. We build full-stack web applications in Laravel and React, from customer portals to multi-tenant SaaS dashboards. We also build cross-platform mobile apps in React Native, design REST and GraphQL APIs, and integrate with third-party systems such as payment providers, logistics platforms and CRMs. For SaaS clients, we handle the essentials, including authentication, multi-tenancy, subscription billing and analytics. Clients deal directly with the engineers building their product, with no account managers or hand-offs. Every project follows a clear process: discover, design, build, launch, and then ongoing support covering bug fixes, security updates and performance monitoring. SYPOS also builds and runs its own software products. These are FieldQ, snagging and site management software for UK construction; PureDesk, a helpdesk and live chat platform; and UpLinko, a secure large file transfer service. That means we understand SaaS from the operator’s side as well as the developer’s. Services Custom web application development (Laravel, React) SaaS platform development Mobile app development (React Native) API design and third-party integrations E-commerce and marketplace development Ongoing support and maintenance Pricing Projects are scoped individually. Marketing sites start from £299, full-stack web apps from £1,500, and complex SaaS or marketplace builds are priced on scope. Location: England, United Kingdom I left out the “5+ years” and “20+ projects” figures from your site. G2 can ask vendors to back up claims, so only add those if you can evidence them. One more thing to consider: this profile will publicly connect FieldQ to SYPOS on a site where construction tech buyers look. If you’re still keeping FieldQ at arm’s length while you’re at SnagR, you might want to leave FieldQ out of the SYPOS description for now and just mention PureDesk and UpLinko.