Optanik

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Optanik is RMM software for Windows, Linux, and macOS: unattended remote control, patching, software deployment, automation, and reports in the browser.

Optanik Keyring

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Optanik Keyring is a password vault that can run on its own or with Optanik. There is no separate Keyring account: the same Optanik email and password open the vault. When Optanik endpoints are enrolled, Keyring creates and maintains an entry per hostname in real time, including credentials, IP addresses, the Optanik IP, OS, and a BitLocker key when the agent has one. Every workspace starts with Windows, Linux, and macOS folders. Optanik also adds an admin account on the endpoint, described as the same role as Intune wlapsadmin, and rotates that password every 14 days, or by hand, on a schedule, or from Keyring. Keyring also stores logins, cards, notes, SSH keys, Wi-Fi, licenses, passports, and other Keeper-style record types, plus TOTP authenticator codes on a record. Users can share a folder or a single secret with another workspace user or by email. A browser extension can fill and generate passwords. REST and MCP access are available; writes need a Full key and a paid Keymaster. Record fields are encrypted at rest. Everyone can open the vault read-only for free. Keymasters who create and edit entries are $1.50 per user per month, in US dollars, billed monthly. On Keyring alone, the owner is a regular paid Keymaster. With at least one paid Optanik endpoint ($2 per month), the owner's Keymaster seat is free under Account-Owner Unified Access.

Optanik Support

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Optanik Support is ticketing that can run on its own or with the Optanik fleet. One queue takes email requests, a no-account customer portal, Optanik Need Help, and tickets opened by Optanik automations and notifications (for example, a drive that is out of space). The same Optanik email and password open Support, Keyring, and OptaMeet. On a person's first ticket they can enter a device serial, which links the endpoint to them; later email tickets attach to that device. If they have more than one device, the browser lists them. From a ticket, staff can isolate an assigned device on the Optanik Network (the machine's own network is not isolated) and can create, reschedule, or cancel an OptaMeet meeting. When a meeting was scheduled from the ticket, OptAi transcribes it and adds the summary as an internal note. The product includes a live staff queue (all, mine, unassigned, open, pending, resolved, closed), teams and round-robin assignment, categories, branded email templates, internal notes, reports on volume and close speed, a custom ticket email for outbound notifications, REST API and MCP, and webhooks (ticket.created and ticket.replied). Inbound email-to-ticket needs a paid Unified IT endpoint or a $10 owner seat — an Optanik account alone is not enough. Employees and customers who only submit tickets are free. Pricing is $10 per technician per month. On Support alone, the owner is a regular $10 seat. With at least one paid Optanik endpoint, the owner's seat is free.

OptaMeet

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OptaMeet is meetings, recordings, and OptAi transcripts on the same Optanik account. It runs without Ticketing, Keyring, or a fleet, and can also be started from an Optanik Support ticket. When a meeting is created on a ticket, the details go to the person through the ticket; after the meeting, OptAi writes a summary and adds it to the ticket as an internal note. Hosts can start an instant meeting, join by meeting ID or link, schedule (including recurring daily, weekly, or monthly), or use a room that stays up. A webinar template admits people as viewers. Guests can join with a name; a password, waiting room, sign-in requirement, lock, and room cap are available. Audio and video include mute on entry, noise suppression, and HD video at 720p, with gallery or speaker view. The product also includes screen share, meeting chat and direct messages, files that are deleted when the meeting ends, reactions, hand raising, polls, and breakout rooms. Five roles are Host, co-host, presenter, participant, and viewer. Organization policies can require sign-in, a password, a waiting room for people outside the account, or turn recording off for the workspace. The host is reminded to record when the meeting begins. Recordings can be downloaded for two hours after the meeting. Transcripts and summaries stay with the account until deleted, or for as long as the account is active. OptAi's audio is deleted as soon as the transcript is saved. Live captions use the browser's speech recognition. OptAi transcription starts when the host joins; everyone in the room is told and must agree to stay. OptAi then writes an overview, what was discussed, and next tasks. Pricing is $5 per user per month for people who schedule and host. Guests who join by link are free. Recording, live captions, and OptAi transcripts, summaries, and tasks come with every seat. On OptaMeet alone, the owner is a regular $5 seat. With at least one paid Optanik endpoint, the owner's seat is free.